Systems Administrator - National Alliance on Mental Illness

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

Today, we are an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. We work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of programs we provide, and our strong public policy.

We currently have an opening for a Systems Administrator. The Systems Administrator is responsible for the maintenance, configuration, security, and reliable operation of NAMI computer systems. This individual will provide high-touch technical support to staff and volunteers, install hardware & software, and participate in research and development activities to continuously improve NAMI's systems. The System Administrator will also monitor and proactively resolve problems and issues with computer and server systems to limit work disruptions within NAMI. Finally, the Systems Administrator will institute policies and procedures for all applications to ensure NAMI's systems are compliant and secure.

This full-time position is based in our Arlington, VA offices on a hybrid basis.

Salary Range: $75,000 - $90,000

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• System monitoring and maintenance including configuration & security management, patching, automation, hardening and system upgrades.
• Perform system monitoring, maintenance and administration to ensure optimal and secure operation of IT technologies.
• Ensure overall system and server uptime, availability, reliability and security with appropriate backups.
• Develop, implement, and refine practices that encourage self-service within the organization.
• Implement ongoing improvement of IT systems, guided by an overall IT roadmap.
• Craft, update, and maintain policies, procedures, and comprehensive documentation.
• Provide exceptional user support and training, emphasizing self-service options.
• Assist change management efforts to improve systems, practices, and adoption.
• Troubleshoot desktop and server-side issues as they arise.
• Coordinate with 3rd party vendors, IT providers, etc. for specific requirements.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• 5 -7 years of practical experience in Systems Administration, Information Technology, or related field, with a solid understanding of IT systems and infrastructure.
• Strong background in system administration, including experience with policy development and user documentation.
• Exceptional communication and interpersonal skills, with the patience to support users in adapting to new technologies and self-service practices.
• Creative problem-solving abilities and a dedication to improving user experience and operational efficiency.
• Experience with Azure, Microsoft365, Active Directory/Entra, Salesforce integrations.
• Basic comfort with some scripting (like powershell, bash, etc), data queries (sql), and version control (git).
• Experience with productivity tools like Notion, Slack, Asana, or Helpscout.
• Excellent debugging skills.
• Experience administering desktop computers, server, and networks.
• Attention to detail and a commitment to delivering high-quality work.
• Comfort in a remote-first workplace.
• Well organized team player who is able to work independently and with others, with ability to manage service desk technicians.
• Must pass background check.

Your salary is only one component of the total compensation package. NAMI offers a range of standard and unique benefits that are reviewed annually:

• Generous and comprehensive Health, Dental, and Vision Plans
• Paid Time Off: Vacation, Personal, and Sick Leave
• Paid Parental Leave
• 403(b) retirement plan
• Flexible Spending Accounts for health care, dependent care and commuter expenses
• Life Insurance and Disability coverage paid by NAMI
• Flexible Work and Telework programs
• Professional Development Reimbursement program
• A variety of wellness offerings to support team members
• Employee Referral Program
• The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life

NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.