System Support Technician - Epic Personnel Partners, LLC.

Essential Duties and Responsibilities:

• Resolve and log emails sent to IT support.

• Respond and resolve IT related issues over the phone.

• Setup, maintain, troubleshoot company mobile phones

• Desktop and laptop PCs:

-Installation of operating system and user applications

-Routine maintenance

-Data recovery

-Troubleshoot hardware and software issues

-Implement anti-virus software and use for virus and spyware removal as needed

Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact.

• Resolve any Microsoft imbedded OS configuration issues

• Resolve any mobile and wireless devices.

• Setup, configure, and troubleshoot network devices and infrastructure

• Process approved "I.T Request" forms which could include:

-Creating new user accounts for warehouse software

-Creating new domain/AD accounts

-Create and link shared folders

-Relocating users and hardware within the facility

-Changing users access within warehouse software

• Maintain a clean, neat, organized work area at all times.

• Updating equipment inventory and maintain assets.

• Other duties as assigned.