System Support Specialist at Arizona State University

Arizona State University
System Support Specialist
PTS System Support
Campus: Tempe
102251BR

Job Description
Parking and Transit Services seeks a Systems Support Specialist to understand and troubleshoot parking related hardware/software to ensure effective operations and outstanding customer service to the campus community. This position provides critical support to end users within the department and assists with the maintenance of the parking system overall.

Salary Range
$45,000 - $55,000 per year; DOE

Close Date
02-July-2024

Essential Duties

• Provides first-level user support for parking systems and handhelds.
• Provides system support that includes configuration and implementation of additional units/modules.
• Assists with the user configuration of all parking systems.
• Supports department initiatives by providing project coordination support (i.e. scheduling meetings, taking and distributing minutes, follow up on assigned tasks, creating presentations, etc.).
• Works with customers to resolve concerns, respond promptly to their needs, and proactively prepare solutions to potential customer service issues.
• Troubleshoots supported hardware and software configuration and trains staff to address specific issues
• Provides support for building access management for PTS staff.
• Performs other duties as assigned.

Minimum Qualifications
Associates degree in Information technology or closely related field and two (2) years’ experience providing first level systems support and trouble-shooting OR any equivalent combination of education and/or experience from which comparable skills and abilities have been achieved.

Desired Qualifications

• Demonstrated knowledge of customer service principles and practices.
• Experience maintaining accurate records.
• Experience working with AIMS or other parking software database systems (1 year).
• Experience working with Amano One or other Parking Access Revenue Control Systems (PARCS)
• Experience working with AMP, Park Mobile or other mobile parking pay applications.
• Experience using Microsoft Excel to compile and analyze data.
• Experience using Microsoft Office Applications (i.e. Word, Outlook).
• Experience with Salesforce case management (1 year).
• Evidence of effective communication skills including the use of accurate grammar and spelling.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, typing, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Ability to clearly communicate to perform essential functions.
• Activities will include some outdoor/inclement weather duties (10-20%).

Department Statement
Parking and Transit Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses.

PTS manages a 24,000+ parking inventory system-wide and strongly encourages the use of more environmentally friendly transportation options by subsidizing programs such as intercampus shuttles, carpool, car-sharing, and public transit. These services assist ASU students, faculty, and staff in traveling to, around, and between campuses. PTS also provides ambassador and bike valet services to ensure a culture of safety for all pedestrians navigating the most populated campus areas. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits, professional growth, and job satisfaction associated with working for this nationally recognized leader among public institutions and the model for the New American University.

ASU Statement
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit  https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at  https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply
Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Applicant must be eligible to work in the United States; ASU Parking and Transit Services will not be a sponsor for this position. 

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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