System Specialist SS1 A4 SC2 - Emonics, LLC

Job Title: System Specialist
Location: Boas Street in Harrisburg, PA (On-Site)
Duration: 6 Plus Months Contract

Complete Description:
Position Description: This position is responsible for providing desktop and end user support for the which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the DLI HQ building at 651 Boas Street in Harrisburg.
 
Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. 
In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when 'hands-on' is required.
List of Skills:

1. Thorough knowledge and use of ServiceNow or understanding of asset management system
2. Expert knowledge and use of Windows OS and O365 Office products
3. Excellent customer service awareness and communication skills
4. Excellent troubleshooting and problem-solving skills
5. Knowledge of hardware desktop, printer, scanner, video
6. Knowledge of software installation, patching and troubleshooting
7. Knowledge of imaging workstations using MDT and/or SCCM
8. Ability to transport/lift boxes/equipment
9. Ability to work independently and as a member of a team
10. Knowledge of VPN setup, support and install
11. Able to resolve technical issues with users over the phone
12. Knowledge of active directory users and privileges
13. Knowledge of wireless workstation setup and support
14. Ability to think and act under pressure
15. Good organizational skills
16. Excellent professionalism

Skills:

	Skill	Required / Desired	Amount	of Experience	Expertise Rating	Move
	Thorough knowledge and use of ServiceNow or understanding of asset management system	Required	2	Years
	Expert knowledge and use of Windows OS and O365 Office products	Required	2	Years
	Excellent customer service awareness and communication skills	Required	2	Years
	Knowledge of hardware desktop, printer, scanner, video	Required	2	Years
	Knowledge of software	Required	2	Years
	Knowledge of imaging workstations using MDT and/or SCCM	Required	2	Years
	Excellent troubleshooting and problem-solving skills	Required	2	Years
	Ability to transport/lift boxes/equipment	Required	2	Years
	Ability to work independently and as a member of a team	Required	2	Years
	Knowledge of VPN setup, support and install	Required	2	Years
	Able to resolve technical issues with users over the phone	Required	2	Years
	Knowledge of active directory use and privileges	Required	2	Years
	Knowledge of wireless workstation setup and support	Required	2	Years
	Ability to think and act under pressure	Required	2	Years
	Good organizational skills	Required	2	Years
	Excellent etiquette and professionalism	Required	2	Years