System Specialist :: Harrisburg, PA (Onsite) - ARK Solutions, Inc.

Harrisburg, PA 17121

About the Job

Ark Solutions Inc is looking for System Specialist!

Position: System Specialist
Location: Harrisburg, PA (Onsite)
Duration: 12+ Months and possibility of extension

Description:

This position is responsible for providing desktop and end user support for the Department which consists of approximately 4000 users.

This position supports the Daily operation of several bureaus within the HQ building
Ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies.
This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when ‘hands-on’ is required.

Skills:

Thorough knowledge and use of ServiceNow or understanding of asset management system
Expert knowledge and use of Windows OS and O365 Office products
Excellent customer service awareness and communication skills
Excellent troubleshooting and problem-solving skills
Knowledge of hardware desktop, printer, scanner, video
Knowledge of software installation, patching and troubleshooting
Knowledge of imaging workstations using MDT and/or SCCM
Ability to transport/lift boxes/equipment
Ability to work independently and as a member of a team
Knowledge of VPN setup, support and install
Able to resolve technical issues with users over the phone
Knowledge of active directory users and privileges
Knowledge of wireless workstation setup and support
Ability to think and act under pressure
Good organizational skills
Excellent professionalism

Skills	Required / Desired	Experience
Thorough knowledge and use of ServiceNow or understanding of asset management system	Required	2 Years
Expert knowledge and use of Windows OS and O365 Office products	Required	2 Years
Excellent customer service awareness and communication skills	Required	2 Years
Knowledge of hardware desktop, printer, scanner, video	Required	2 Years
Knowledge of software	Required	2 Years
Knowledge of imaging workstations using MDT and/or SCCM	Required	2 Years
Excellent troubleshooting and problem-solving skills	Required	2 Years
Ability to transport/lift boxes/equipment	Required	2 Years
Ability to work independently and as a member of a team	Required	2 Years
Knowledge of VPN setup, support and install	Required	2 Years
Able to resolve technical issues with users over the phone	Required	2 Years
Knowledge of active directory use and privileges	Required	2 Years
Knowledge of wireless workstation setup and support	Required	2 Years
Ability to think and act under pressure	Required	2 Years
Good organizational skills	Required	2 Years
Excellent etiquette and professionalism	Required	2 Years

Source : ARK Solutions, Inc.