System Operator - Kobie

Why you will love working here...

We are a global leader in loyalty marketing.   

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.  

We are a mission and values driven company.   

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.   

We are values driven at every point. Over our 30+ year journey, we've created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients.  

About the team and what we'll build together 

As a valued member of our developer community, you play a large role understanding pain-points in the market and translating business problems and requirements into working software that supports some of the world's most well-known brands and their customers. 

Who You Are + What You'll Do:   

You are a System Operator who has solid experience providing support of all system processing and applications. You are the front-line support for our client environments. You control and operate in a space of fidelity, meticulousness, and care. You will be responsible for maintaining job automation, executing ad-hoc batch jobs, application/code deployments, file transfers and SQL scripts, as well as performing first-level troubleshooting and support for Windows Server and Linux environments, which includes reviewing logs, system and application monitoring, maintenance, and patch management. 

Your Day to Day:  

• Part of a team responsible for 24x7 problem resolution for all environments in areas of system expertise and authority to escalate as necessary.  
• Monitors both system and application availability and performance information to ensure the efficient operation of all systems including database, application, and web servers using tools like New Relic, Pingdom, Nagios, and others.  
• Monitors, maintains, and provides first-level troubleshooting of job and process automation using tools like Skybot/Automate Scheduler or ActiveBatch, as well as scripting tools like BASH, Windows Batch, PowerShell, etc. 
• Execute ad-hoc processing of file transfers, encryption/decryption, job automation or SQL scripts based on need. 
• Execute application/code deployments through automation tools, such as Bitbucket and Bamboo. 
• General Maintenance/Troubleshooting - Reviewing/Maintaining Logs, Completing/Validating System Patches, maintain documentation/runbooks, and follow best practices for system administration. 
• Help provide solutions for problems/goals based on knowledge and experience. Work with other groups for assistance in escalations and incident response, triage, and resolution, as well as collaboration with others for handoff/assistance. 
• Work with System Administrators to maintain operating system and application current patch levels on all servers.  
• Maintenance of the Microsoft Active Directory Users and Groups. This includes maintaining network users, mail accounts, directories, and security. 
• Manage Service/Problem tickets (JIRA) promptly and with proper time entry. 
• Work within Company change control and IT security policies.  

Knowledge, Skills and Experience to Be Successful in This Role:  

• 1-2 years of experience of production application/middleware operations experience in multi-server, multi-OS environment.  

• 1-2 years of systems operation or administration in multi-server enterprise environments (On-premises and Cloud). Windows and Linux environments.  
• Experience with PostgreSQL (Windows and Linux)  
• Experience with on-premises and/or cloud virtualization platforms, i.e., vCenter/vSphere, Oracle Cloud Infrastructure (OCI), AWS, Azure. 
• Basic understanding of:  

• Active Directory - Ability to create/manage users and groups 
• Cloud Concepts - Public/private cloud & products (OCI, Azure, AWS, & VMware), Object Storage, VM Instance Management, etc. 
• Networking concepts of IP Addressing, Subnetting, HTTP/HTTPS, LDAP/LDAPS, Email/SMTP, SFTP/FTP, SSH, RDP, load balancers, and DNS (maintaining) 
• Scripting - Working knowledge and ability to execute, update, and troubleshoot. BASH, DOS Batch, PowerShell, Ansible (general knowledge), SQL (general knowledge) 
• Kubernetes Environments and how they function is a plus 
• Antivirus/Malware – Maintain, Monitor, and Troubleshoot (Sophos/SentinelOne) 
• Time management and solid organization skills  
• Ability to interact well with employees at various levels, vendors, and customers 
• Team-focused mentality, with a focus on communication, collaboration, process improvement and standardization. 

Additional Knowledge, Skills and Experience to Help You Stand out as a Candidate:  

• Dedication and tenacity for learning, an inquisitive mindset with the ability to research and evaluate problems or technologies both within and outside current knowledge or experience. 
• Experience navigating or administering both Windows & Linux server environments. 
• Experience using Skybot/Automate Scheduler, ActiveBatch or other automation tools/programs, file transfer applications, such as ipSwitch/CrushFTP products, as well as Cloud server environments, such as Oracle Cloud, AWS, and Azure. 
• Experience utilizing APM & Infrastructure monitoring tools, such as New Relic, Dynatrace, SolarWinds IPMonitor, or others. 
• Experience using code deployment automation tools, such as Bitbucket and Bamboo. 

Education:  

• Graduation from a 2-year technical school with a degree in electronics, networking, a closely related degree, or equivalent experience  
• Preferred certifications in CompTIA A+ Certification, Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), or Linux Certified Systems Administrator.  

Our teammates are at the heart of everything we do  

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like FitOn, to generous vacation timefor yourself, we support your health needs fully. In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie's competitive pay, 401k matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career.  

Kobie, a place for all 

We don't just accept differences – we embrace, share, and celebrate them!  

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.    

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie.