System Maintenance Engineer - UNAVAILABLE

Overview

Are you a System Maintenance Engineer wizard eager to wield your expertise for the betterment of millions? If the answer is yes, an exciting opportunity may be on the horizon for you.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

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Responsibilities

• Adept Knowledge can run/maintain/operate with little to no supervision the responsibilities listed below:
• Operate current and future high technology peripheral devices such as self-loading tape drives, automated cartridge systems, high-speed impact and laser printers, industrial folder/sorters, and video display terminals (Controllers) associated with keyboards
• Maintain print logs and statistics using designated software
• Monitor print and mail accounts; coordinate activities with presort vendors
• Convert outdated media processes to advance automated processes (Microfiche to Electronic viewing or Electronic Delivery of media
• Maintain equipment in accordance with manufacturer instructions and operational handbooks
• Document all incidents. The Contractor shall follow up with customer engineers and technical support personnel. Record incidents in problem reporting system. Inform appropriate personnel of problems
• The Contractor shall summarize all incidents in a Monthly Incident Report
• Meet established VA and/or ITOPS IO safety standards
• Monthly Reports creation/maintaining and tracking
• Training, Leadership Responsibilities, Monthly/Quarterly/Annual Counseling Statements
• Creating/Maintaining/Scheduling Training for PEO contractors - ensuring training benchmarks are met, maintaining all Training and Counseling records - Shift Turnover Reports are created and maintained
• Tracking (Hines Output Tracker, AIMs Logs, Print Images, Inventory Burn, Job Forecast, Job Tracking, Job Input, Inventory Levels Accuracy & Maintained, RONA Log, Mail Piece Counts, Maintenance Logs, Training Logs, HR Logs, Vacation/Sick Leave Logs, Shipment Logs, Vendor Point of Contact Logs)
• Supply Research GSA Standards - Ordering Supplies & Equipment as needed for PEO
• Request for Names and Addresses Process
• Shipping Vendor Processes & Bulk Mail process
• Outgoing/Outbound Mail Preparation
• Peripheral equipment Troubleshooting/Resolution, day to day operation & Maintenance
• Job Scheduling/Monitoring and accuracy (Review output samples)
• General PEO Housekeeping - Ensure area is clean and picked up, machines and equipment are maintained and serviced, maintain a clean and orderly environment, receptacles are emptied at the end of every day
• Presort Software and Equipment
• NearStar & Print and Mail Output Sample
• Postage Meter Equipment and Software
• Incoming & Outgoing Mail Room Process & Upkeep
• VBA Partner Engagement, Communication, Scheduling

Qualifications

• Ability to Create & Maintain standard Operating Procedures & Guidelines for all Day to Day tasks
• Have Software Knowledge - FreeFlow, LEAF Requests, Snow Tickets, Microsoft Products (Excel, outlook, SharePoint, Teams, PowerApps, PowerBI, PowerAutomate, PowerPoint, Access, and any other that we use now or that are adopted in the future)
• Ability to Identify, analyze, and resolve processing situations. The Contractor shall coordinate with appropriate technical support personnel
• Ability to Identify and analyze hardware problems and initiate corrective action.
• Ability to monitor production workloads and prioritize tasks to ensure processing schedules are met
• Ability to maintain support against t ITOPS IO quality standards.

Education:

• A Bachelor’s Degree in computer science, electronics engineering or other engineering or technical discipline is required
• Eight (8) years of additional relevant experience may be substituted for education

Clearance: 

• The ability to pass a Tier 2/Modest Background Investigation 

Location:

• Department of Veteran's Affairs (100% Onsite)
• Monday - Friday (3:00 PM - 11:30 PM CST)
• Hines Information Technology Center 
• 5000 South 5th Ave., Building 215
• Hines, Illinois 60141
• United States