Service Desk Analyst (Onsite) at Intellibee

Location: Detroit, MI

Scope of Services:

Client is seeking full-time, qualified candidates who will utilize their knowledge, skills, and abilities to serve as a Desktop Support Analyst for a two-year limited term. Responsibilities include support and inventory audit of all client devices, printers, computers and equipment, manage and support decommission.

Skills & Experience

• Mobile Device support and inventory audit of all client devices
• Mobile Device management and installation to decommission all 3G devices by Feb 2022
• Avaya VIOP phone support
• Image / Deploy Windows 10 workstations
• Inventory and audit of department printers
• Inventory and audit of department computer & equipment
• Application installations and inventory
• Audio Visual conference room support
• Support Board and community meetings (Zoom)
• Knowledge of ITSM Cherwell ticketing system,

Job Purpose:

The primary responsibility of this position is to provide support services in the management of IT computing devices and applications used by client.

Duties & Responsibilities:

• Image / Deploy Windows 10 workstations
• Inventory and audit of department printers
• Inventory and audit of department computer & equipment
• Application installations and inventory
• Audio Visual conference room support
• Support Board and community meetings (Zoom)
• Knowledge of ITSM Cherwell ticketing system

Qualifications:

Required:

• Bachelor’s Degree in Computer Science or Related Field (4 years’ experience in lieu)
• Desk side support experience required
• Desktop imaging and deployment experience required
• Highly Motivated, Team Oriented and Process Driven
• Ability to learn in a fast-paced environment through both self-directed learning

Please apply on our secured job site at << https://intellibee.my.salesforce-sites.com/apps/jobs?id=a0AUU000000twub2AA >> or email careers@intellibee.com