System Engineer // Mainframe Admin - Diverse Lynx
plano, TX
About the Job
Job Title: System Engineer // Mainframe Admin
Location: Plano, TX (onsite)
Type: C2C
JOB DESCRIPTION:
" Excellent communication skills,
" Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
" Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
" Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
" Answer incoming calls and respond to customer s emails intimely manner.
" Manage and resolve customer complaints.
" Identify and escalate issues to supervisors as and when needed.
" Provide product and service information to customers.
" Research required information using available resources andOffer Solution to customers.
" Research, identify, and resolve customer complaints usingapplicable software.
" Route calls and tickets to appropriate resources and Domains whocan best support he user,
" Document all call information according to standard operatingprocedures.
" Recognize, document, and alert the management team of trends incustomer calls.
" Create SOPs for new Issues and resolution given.
" Complete call logs and reports.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.