System Engineer - ringon service

We are seeking a skilled Microsoft Teams Phone System Engineer to join our team. In this role, you will be responsible for designing, implementing, and managing Microsoft Teams-based telephony solutions. You will collaborate with cross-functional teams to ensure seamless integration of voice systems into the organization’s communication infrastructure, troubleshoot issues, and optimize performance for business needs.

Responsibilities:

Design, deploy, and maintain Microsoft Teams Phone System solutions, including Direct Routing, Calling Plans, and SBC configurations.

Integrate Teams telephony with existing PBX systems and other communication platforms as required.

Troubleshoot and resolve issues related to Teams telephony services, call quality, and network performance.

Manage and optimize voice routing policies, dial plans, and number provisioning.

Conduct periodic system updates, maintenance, and ensure compliance with security standards.

Collaborate with IT and network teams to ensure a high-quality user experience and seamless connectivity.

Provide end-user training and technical support for Microsoft Teams Phone System features.

Monitor system performance and generate reports to identify areas for improvement.

Stay updated on Microsoft Teams developments, telephony best practices, and emerging technologies.

Requirements:

Proven experience in deploying and managing Microsoft Teams Phone System solutions.

Strong understanding of telecommunication protocols such as SIP, RTP, and QoS.

Familiarity with SBCs (Session Border Controllers), including configuration and troubleshooting.

Knowledge of network infrastructure, including firewalls, routers, and LAN/WAN setups.

Experience with integration of legacy PBX systems and migrations to Microsoft Teams.

Excellent problem-solving and analytical skills.

Microsoft certifications (e.g., MS-700, MS-720) are a plus.

Strong communication skills and ability to work in a team-oriented environment.

Preferred Qualifications:

Experience with cloud-based telephony solutions.

Knowledge of PowerShell scripting for automation and administration.

Familiarity with other Microsoft 365 services and tools.

Employment Type: Full-time

If you’re passionate about enhancing organizational communication through cutting-edge telephony solutions, we encourage you to apply!