System Analyst- Pharmacy/Willow - Mercyhealth

Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

• Employee engagement, empowerment and growth
• Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better
• An atmosphere of caring and quality that cascades throughout the organization

Looking for a Pharmacy Tech for this position or someone already Certified in the Epic Willow Application. The System Analyst Clinical 3 position supports and maintains software applications that impact clinical areas, such as ambulatory clinics, IP hospital departments, pharmacy, and physician documentation. This role is responsible for highly complex applications management, providing consultative advice to departmental and organizational leadership, and guiding lower level employees within the department. Additionally, at level 3, the individual typically coordinates projects and is able to successfully lead multiple projects to completion.

Essential Duties and Responsibilities

• Works collaboratively with business, clinical and operations leaders to evaluate complex requests, conduct critical thinking; and propose solutions to meet their needs.
• Requires highly developed communications and negotiation skills to effectively work with all levels of management through Mercyhealth.
• Demonstrates an ability to coordinate and manage large, complex projects with proven success.
• Negotiate and build consensus among groups or individuals with diverse interests and function effectively as a team leader in a team environment.
• Performs advanced and complex application support.
• Sets and Maintains timelines to meet the goals of Mercyhealth
• Proficient in multiple applications and understands the integration and interfaces between the applications.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Bachelor's degree in Information Technology, Business, or other related field preferred; an equivalent combination of education and work experience will be considered.
7 years of direct experience as a system analyst required.

Certification and Licensure

MT(ASCP), CT(ASCP), LPN, Pharmacy Tech or required or other similarly recognized certifications.

Skills and Abilities
Experience with and demonstrates competence in Microsoft Office Applications.
Ability to work independently and be result oriented.
Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components.
Ability to lead.
Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Level of Supervision

Minimal supervision required

Supervises

This job has no supervisory responsibilities