System Analyst at Coolsoft LLC

 

Position Purpose:

 

The Systems Analyst (IT) is responsible for planning, designing, documenting, and implementing information technology to support the ongoing needs of Outagamie County and its partners.  Provide expert guidance, in regards to Outagamie County's selection and use of technologies.  Maintains excellent working relationships with team members, vendors, and other departments involved in IT projects. Relies on extensive IT knowledge and professional discretion to achieve departmental objectives. Responsible for IT-related budgeting, strategic planning for supported Departments.  Assists end users in resolving hardware and software issues by fielding requests, diagnosing problems, and fixing issues while providing exceptional customer service.

 

This position has the possibility to be hired on as an Outagamie County employee in a regular role at which time hybrid (remote and onsite) work would be an option after successful completion of the training and at the Managers discretion.

 

Key Responsibilities:

 

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

 

• Recommends, analyzes, investigates and tests new technology and, enhancements. Ensures technology meets IT standards for security, compatibility and standardization.

• Actively collaborates with assigned Departments and outside entities to understand user's needs. 

Recommends new products and procedures to achieve their business goals. 

• Assists during their investigations and testing.

• Coordinates the process for each assigned County department to prepare strategic 3-year and capital IT plans. 

• Assist departments with planning, research, preparation and presentation of plans.

• Serves as a project manager for Information Technology projects within assigned Departments.  

• Maintains working knowledge of security/regulatory compliancy required by assigned Departments to serve as resource to identify solutions and policies/procedures that will help Departments maintain a high level of compliancy.

• Procures, installs, tests, monitors, upgrades, troubleshoots and repairs computer systems, and peripherals. 

• Serves as liaison between end users, vendors, hardware and software manufacturers.

• Reviews, verifies, updates & processes invoices related to purchases.

• Uses automation tools to configure, test and deploy system wide installations and updates.

• Prepares/updates training material and documentation for departmental and internal IT systems.

• Trains end users on proper usage of hardware/software.

• Maintains Security on all end point devices

• Maintains hardware inventory and software licensing.

• Provide 2nd tier support for the IT Support Specialist Team

Education/Certifications/Experience Requirements:

• Associate's degree or Bachelorin an IT related field and 3 years of IT experience.

• Or any combination of education and experience that provides equivalent knowledge, skills, and abilities. 

• This position requires the successful completion of a sheriff's background and fingerprint check after the offer.

• Valid Driver’s License

 

Required or Preferred Skills:

 

• Strong ability to take ownership of assigned tasks and responsibilities.

 

• Strong project management skills, including excellent organizational and time management abilities, with a proven ability to prioritize tasks, set clear objectives, and meet deadlines. Proficiency in planning, resource allocation, and continuous monitoring to ensure project success.

• Maintains high level of knowledge of systems in supported Departments. Maintains reasonable level of knowledge of rest of County systems

• Working knowledge of Imaging Software, document management tools.

• Considerable knowledge of basic networking concepts (wireless, client/server topology, etc.)

• Considerable ability to troubleshoot in unfamiliar environments. Ability to properly utilize logging information to diagnose issues and troubleshoot problems. Recognize trends to identify root cause issues.

 

• Excellent communication skills and exceptional customer facing skills with a high degree of professionalism. Logical, clear, and concise written and verbal communication skills.

 

• Considerable ability to coordinate multiple tasks at once.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.