System Administrator, SMS - Delta Air Lines Inc.

This position reports to the Manager of Safety Assurance

The System Administrator, SMS plays a key role in ensuring the health and effectiveness of Delta's Safety Management System (SMS) by supporting multiple divisions in the use of Delta's SMS software. This role is responsible for daily administration of software systems used for Employee Safety Reporting, Investigations, Quality Assurance, and Safety Risk Management activities. This role is also responsible for managing user access and conducting quarterly software enhancement list to the systems/software's.

Key responsibilities include:

• Collaborating with multiple Delta divisions and the third-party vendors to address system related issues related to performance, bugs, and related troubleshooting
• Leading and participating in weekly Delta/vendor support calls
• Collaborating with developers to fix software bugs or system vulnerabilities impacting SMS functionality
• Maintaining detailed records of troubleshooting activities, including the cause of issues, solutions implemented, and affected users
• Creating a report/log for all system enhancements on a quarterly basis, to prioritize and provide the vendor for development
• Partnering with Delta IT regarding system interfaces (HR and User feeds, Crew feeds, flight information, logbooks, AWS/EDW issues, etc)
• Providing solutions to internal support requests including; user role and/or permission modifications, role auto-assignment definitions and rules, user activation/deactivation
• Managing manually assigned roles for Delta employees, partners and vendors, including periodically conducting oversight by initiating audits on roles and users to ensure compliance with internal security requirements
• Participating in user testing in coordination with vendors on new releases as required
• Keeping abreast of latest SMS technology trends, industry standards, and software updates to ensure effective troubleshooting
• Proactively communicating with the General Manager, SMS on all system-related issues
• Collaborating with OAP teams to develop, manage and conduct oversight of SMS dashboards
• Participating in training sessions to enhance technical knowledge and troubleshooting skills
• Practice safety conscious behaviors in all aspects of operational processes and procedures.

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: 

• Competitive salary, industry-leading profit sharing program, and performance incentives  
• 401(k) with generous company contributions up to 9%  
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave 
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits 
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages 
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health  
• Domestic and International space-available flight privileges for employees and eligible family members 
• Career development programs to achieve your long-term career goals  
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint 
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies 
• Recognition rewards and awards through the platform Unstoppable Together 
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare 

• To be successful in this position, the candidate must possess a strong background/experience with:
• • Computer systems administration
  • Familiarity with system Change Management processes
  • Database usage and administration
  • Manipulating large data sets
  • Microsoft Excel and Microsoft Access
  • Troubleshooting and problem solving technical/systems issues
  • Experience working with other industry leading aviation systems/software
• In addition, the candidate must have:
• • The ability to understand complex systems and workflows
  • Good verbal and written communication skills
  • Strong problem-solving skills (ability to navigate and work through many ‘unknowns’)
  • Good project management skills
  • Curiosity, desire to learn, spirit of ‘continuous improvement’
  • Ability to occasionally work late-night or weekend hours
  • Self-starter/self-directed capabilities
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.