System Administrator (ServiceNow) - Interactive Process Technology LLC

System Administrator - ServiceNow

Huntsville, AL

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team:

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals.  We are looking for:

• Smart people with a passion for technology

• Ability to solve challenging business problems

• Self-directed professionals

• Hunger to continually learn and grow

Background:

This position supports the discovery, implementation, and sustainment of a ServiceNow suite for a dedicated Department of Defense (DoD) community with significant leadership visibility. The System Administrator will serve as a key member of the ServiceNow implementation team, ensuring the platform is configured, maintained, and optimized to meet the needs of the program. This role requires a detail-oriented professional with a strong understanding of the ServiceNow platform, a proactive approach to system administration, and a commitment to ensuring operational excellence and compliance with DoD requirements.

Responsibilities:

• Perform day-to-day administration and maintenance of the ServiceNow platform, ensuring optimal performance and availability
• Configure ServiceNow modules, workflows, forms, fields, and integrations to meet business requirements
• Monitor and troubleshoot system issues, ensuring timely resolution and minimizing downtime
• Manage and maintain user accounts, roles, and permissions to ensure appropriate access controls
• Support implementation efforts by assisting with the configuration, testing, and deployment of ITSM, ITOM, HAM, SAM, and HRSD modules
• Implement and manage platform upgrades, patches, and hotfixes, ensuring minimal disruption to end-users
• Collaborate with developers, business analysts, and other stakeholders to implement enhancements and support new requirements
• Maintain and enforce best practices for configuration management, documentation, and system security
• Develop and execute reports, dashboards, and performance metrics to monitor platform health and usage
• Provide training and support to end-users and ensure effective knowledge transfer
• Assist in compliance efforts, ensuring the platform adheres to DoD security frameworks, including RMF, NIST 800-171, and CMMC

Requirements:

• Education:
  • Bachelor's degree in a technical field (e.g., Computer Science, Information Systems, or a related discipline) or equivalent experience
• Experience:
  • Minimum of 3 years of experience as a ServiceNow System Administrator or similar role
  • Experience with ServiceNow ITSM is required; experience with ITOM, HAM, SAM, or HRSD modules is a plus
  • Experience working in DoD or federal environments is preferred
• Certifications:
  • ServiceNow Certified System Administrator (CSA) required
  • Additional certifications in ServiceNow modules (e.g., ITSM, ITOM, HRSD) are highly desirable
  • ITIL certification is a plus
• Technical Proficiency:
  • Strong knowledge of ServiceNow platform architecture, configuration, and administration
  • Proficiency with ServiceNow scripting (e.g., JavaScript, Glide API) and system integrations (e.g., REST/SOAP APIs)
  • Familiarity with Agile methodologies and tools such as Jira or ServiceNow Agile Development
• Skills:
  • Strong problem-solving and troubleshooting skills with attention to detail
  • Excellent communication and collaboration skills, capable of supporting technical and non-technical stakeholders
  • Ability to work independently and prioritize tasks in a fast-paced environment
• Clearance:
  • Active Security clearance required; eligibility for higher-level clearance is a plus

IPTA is an Equal Opportunity/Affirmative Action employer.  We are committed to providing equal employment opportunity to all qualified employees and applicants for employment.  The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law.  We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.

Our employees have diverse backgrounds, skills and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.