System Administrator - Senior - KDA Consulting Inc

KDA Consulting is a Disabled Veteran, Woman-Owned, Certified Disadvantaged Small Business, comprised of a diverse team of professionals driven to tackle the demanding National Defense and Intelligence challenges through IT solutions.  We emphasize teamwork and focus on achieving goals to complete deliverables efficiently, on-time, and under budget. 

We are currently seeking a SeniorSystem Administrator to join

our technology-based program supporting a key government customer. This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems. Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise, and via remote Cloud services. Network infrastructure engineering services are comprised of core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery.

This is a fast paced, challenging, and career rewarding experience on one of the most complex and high-profile IC programs within the government.

Travel to non-warzone areas up to 30% of the time is required.

Primary Job Duties & Required Experience:

·        Troubleshooting workstations and desktop applications.

·        Provide Tier I & II problem identification, diagnosis, and resolution or escalates to Engineering team.

·        Ensure the performance of the systems and add new users to the system.

·        Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access.

·        May provide assistance concerning the use of computer hardware, software, printers, installation, electronic mail, digital senders, and operating systems.

·        Provide support for implementation, troubleshooting, and maintenance of IT systems.

·        Provide support IT systems including: Day-to-day operations; Monitoring and problem resolution for all to the client problems.

·        Provide support for communication of status to management and internal customers.

·        Coordinates and implements security measures to safeguard computer databases.

·        Responsible for operations related to systems management software.

·        Travel to non-warzone areas up to 30% of the time is required.

Preferred Education, Experience & Skills:

·        CST Phone Support

·        Data Transfer Officer

·        Addressing trouble tickets in a timely fashion

·        Creating request for support (ESMT) from internal/external service providers

·        Workstation builds and labeling

·        Support asset management tracking of inventory

·        Account authorization process

·        Account renames and username changes

·        Account creation

·        Unlocking users accounts

·        Account disablement

·        Delivery of IC PKI Certification users

·        IC PKI Certification creation problems

·        Training new users

·        Documenting problems and troubleshooting efforts in ticket processing database

·        Provide Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation and technical assistance to computer system users.

·        Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access for issues the Helpdesk is unable to resolve.

·        Provide assistance concerning the use of computer hardware, software, printers, installation, word-processing, electronic mail, and operating systems.

·        Provide support for implementation, troubleshooting, and maintenance of IT systems.

·        Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client problems.

·        Coordinate and implement security measures to safeguard computer databases.

·        Responsible for delivering and setting up site hardware.

·        Responsible for troubleshooting logon problems, printers. Outlook/Exchange email problems, Web browsing/internet Explorer issue, Network and workstation connectivity, SharePoint, Lotus Notes and Microsoft Office products.

·        Creation of system documentation, standard operating procedures, and system guides.

·        Working knowledge of Active Directory, Microsoft Office, Microsoft Outlook, SharePoint, and Windows 10.

·        Familiarity with Microsoft Windows desktop operating system build processes and tools.

·        Troubleshoot workstations, office applications, printers, and digital senders

·        Effective verbal and written communications

·        Troubleshooting skills

·        Office applications

·        Workstation

·        Printers

·        Hardware

·        Accounts

·        Scanners

Job Requirements

·        Active TS/SCI + Full Scope Poly U.S. Government Security is required

·        Bachelor’s degree in Computer Science, Engineering, or a related technical discipline

·        6-10 years of relevant professional work experience required

·        Extensive experience or training related to a particular skill, language, system, or technology.

·        Capable of not only delivering a capability tied to that skill, but also passing their knowledge on to others.

·        Ability to maintain discretion and confidentiality

·        Strong interpersonal skills, especially the ability to network and establish professional relationships

·        Ability to prioritize, demonstrated strong organizational skills, and ability to meet or exceed deadlines

Physical Demands: Position will require frequent sitting, standing, and/or mobility within an office setting.  Employee must be able to use hands to complete work at a workstation/computer, be able to reach, type and manipulate with hands, fingers, and arms; lift and/or move up to 20 pounds; talk, see and hear.

Work Environment: Work is performed on client site in a professional office environment with moderate stress and noise levels.  Position requires employee to effectively use a computer, potentially for long periods of time, and to accommodate potentially frequent interruptions.  Candidate should be both customer-focused and present a team approach to overall work.

Schedule:  Business core hours are Monday through Friday, from 10am – 2pm ET. Standard work hours may vary for this position based upon contract requirements. Position will be located onsite at a customer facility in Herndon, VA.

Americans with Disabilities Act (ADA): KDA is committed to the full inclusion of all qualified individuals. As part of this commitment, KDA will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage qualified individuals with disabilities to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team at  hr@kda-consulting.com. For persons who are deaf, hard of hearing, deafblind, or deaf-disabled, KDA will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

EEOC: KDA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.