System Administrator - Les Olson Company

Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking for a System Administrator to join our Managed IT team of engineers. Les Olson Company does I.T. the LOC Way: with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on!

What makes Les Olson different?

Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.

We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.

"Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.

We offer:

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Full Medical, Dental & Vision + HSA
• Mental health care coverage
• Life Insurance
• Local Volunteer Opportunities

What You Have:

• 6 or more years Information Technology work experience, preferably experience in System Administration
• Team-oriented, strong communicator
• Excellent customer-facing interaction
• Certification or equivalent work experience or ability to get certification within 1 year:
  • CompTIA Security + (or equivalent)
  • CompTIA Server + (or equivalent)
  • VMWare VCAP
  • MS Windows Server AZ-800 & AZ-801(or equivalent)
• Advanced knowledge and hands-on experience with Windows Server and Active Directory.
  • Ability to add/remove OUs, Users, Groups, Computers
  • Ability to create advanced GPOs
  • Ability to build an Active Directory Domain
  • Ability to build Multi-Domain Forests
  • Firm understanding of FSMO roles
• Advanced knowledge and hands-on experience troubleshooting, patching, and administering virtual machines in VMware or Hyper-V
• Advanced knowledge and ability to install, configure and design hardware or software RAID configurations
• Knowledge of advanced troubleshooting process and procedures (in relation to the OSI model)
• Advanced knowledge of Microsoft O365 products
• Advanced knowledge of Google G-Suite
• Advanced knowledge of Azure Active Directory
• Advanced knowledge of Azure or AWS virtual environments
• Advanced knowledge of LAN, WAN, VLAN, and VPN network technologies
• Advanced knowledge of Backup systems (ex: Datto, Veeam, StorageCraft)

• Advanced knowledge of Network Storage device (SAN and NAS)

• Advanced knowledge of end-point security applications (anti-virus solutions)
• Proficient knowledge of PowerShell
• Proficient knowledge of Linux or Apple iOS
• Valid Driver's License and reliable transportation

What You'll Do:

• Maintain essential customer IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software and backups devices
• Troubleshoot, configure, and deploy Windows Server 2012/2016/2019/2022 to suit customer needs
• Administer, Install and troubleshoot MS Office 365, Google G-Suite or other 3rd party e-mail services
• Administer, Install and troubleshoot VMware and Hyper-V virtualization instances to include virtual machines, virtual memory, virtual storage and virtual compute capabilities
• Administer, troubleshoot, and configure Active Directory Domains and Group Policy in Windows Server
• Advanced troubleshooting of server roles and features (File, Print, Web, DHCP, DNS, DC Servers)
• Troubleshoot, configure, update and/or modify Azure configurations to include Azure AD
• Troubleshoot advanced TCP/IP, DHCP, DNS protocol issues
• Troubleshoot, configure and install RAID configurations based on customer needs and requirements
• Troubleshoot, configure physical server hardware to ensure optimal performance and usability
• Build physical servers to include installing drives, memory and processors and other accessories
• Interact with other engineers and help desk support technicians to troubleshoot, identify root cause, and provide technical support for our customers; keeping communication lines open and effective
• Manage medium-sized projects with minimum assistance from higher level engineers
• Act as a Tier 2 escalation point for the resolution of complex issues and incidents that exceed Tier 1 skills or require higher-level attention
• Escalate tickets that exceed skill level to a Tier 3 in a timely manner to meet internal SLA requirements
• Provide on-call support as part of a scheduled rotation with other team members (this program is voluntary until such time that sufficient volunteers are not available)
• Respond to incidents or service requests via phone, chat, E-mail, or ticketing system.
• Use expeditious resolution strategies to improve customer service, perception, and satisfaction
• Exercise sound judgement and creativity to prioritize outstanding support requests or incidents
• Follow incidents through to resolution and ensure timely incident response and documentation

Job Type: Full-time, On-site (not remote or hybrid)

Schedule: Monday - Friday 8:00AM - 5:00 PM With opportunities to volunteer for on-call rotation

Visit our website: lesolson.com