System Administrator - HCL Global Systems Inc.

This is for a System Administrator Level 3.
Work Schedule
This position will have the opportunity for a hybrid (remote and in-office) work location schedule; in-office work will be predominately from Treasury's Salem office.

The schedule will be approximately 90+% time spent remote with a minimum of eight times per year in-office presence, spread over each quarter of the year. We do not pay travel expenses.

The length of this assignment is not to exceed 6 months.

Here are the Qualifications:
Required Minimum Qualifications

• Six (6) years of information systems experience in systems administration.
• An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND four (4) years of information systems experience in systems administration.
• A Bachelor's degree in Information Technology, Computer Science, or related field AND two (2) years of information systems experience in systems administration.
• Master's degree in Information Technology, Computer Science, or related field may substitute for all of the above.
  

Desired Attributes
Job Specific Attributes

• Systems Administration Experience in a Windows environment including supporting group policies and secure configurations.
• Experience with a variety of Microsoft products, including Active Directory, SCCM, Intune, Microsoft 365, and Azure.
• Experience in planning, managing, and troubleshooting virtual infrastructures.
• Experience managing and maintaining secure FTP technologies and public key infrastructures.

Core Attributes

• Respect Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints.
• Teamwork Acts in a professional, respectful, and courteous manner, recognizes the worth of others, and places the good of the team ahead of personal objectives.
• Flexibility Demonstrates willingness to change to meet organizational needs, professionally handles discomfort with a changing work environment, and remains calm in stressful situations.
• Communication Effectively articulates and exchanges information with internal and external stakeholders. Is prompt in responding to questions and inquiries.
• Initiative Takes appropriate action without waiting for explicit instructions, generates creative approaches to addressing problems and opportunities.
• Critical Thinking Identifies and weighs options, makes sound decisions after reviewing all relevant information, plans for potential problems, takes calculated risks, and recognizes impact of solutions.
• Time Management Prioritizes and manages time effectively across various competing tasks, demonstrating focus and adaptability, arriving on time for meetings, and meeting deadlines.
• Attention to Detail Demonstrates accuracy and thoroughness when accomplishing tasks.

Job Duties Summary

System Infrastructure Design, Maintenance and Troubleshooting

• Manage remote access and remote devices including maintenance and configuration.
• Manage Cloud Infrastructure including Azure AD, and Microsoft 365 components.
• Manage and support virtual servers, desktops, and other endpoints including installing, upgrading, and patching.
• Design, implement and support group policies and secure configurations.
• Enable and support Public Key Infrastructure environment.
• Design, install, manage, and upgrade Secure FTP infrastructure in support of business processes.
• Research, innovate and automate system administration.
• Coordinate with other IT teams to ensure availability, reliability, and scalability of Windows Infrastructure.

Project Management and Execution

• Coordinate, plan, develop, test, maintain, and implement technologies in support of agency business goals.
• Evaluate, monitor, recommend, and implement new technologies.
• Interpret and apply Treasury management and operational policies, relevant legislation, and industry standard practices.
• Prepare progress reports and other written communication for agency staff and management.
• Consult with users to provide alternate work flow and integrate new and existing technology in the process.

Second level Help Desk Support

• Work with OST users to resolve incidents, and provide assistance and training as requested.
• Serve as a liaison between users and appropriate IT staff when needed.
• Document resolutions for future reference.

Other Duties
Function as a cross-functional team member in support of OST IT services.
Provide backup support for Help Desk.
Participate in Business Continuity activities including training, desktop exercises and Disaster Recovery tests.
Participate in developing and updating policies, standards and procedures that meet existing and newly approved policies and regulatory requirements.
Other duties as assigned.