System Administrator - In Technology Group Inc (US)

Job Title: Systems Administrator

Location: Minneapolis, MN (Hybrid)

Compensation: Up to $60,000

About our client:

Our client is a prominent Managed Service Provider located in Minneapolis, MN, committed to offering top-tier IT services to a wide range of clients. Their workplace culture is dynamic and supportive, encouraging employees to succeed and grow professionally.

Role Overview:

As an Entry-Level Systems Administrator, you'll serve as the first line of support for our clients, addressing technical challenges and providing assistance with troubleshooting. This position is ideal for tech enthusiasts who excel at problem-solving and enjoy helping people resolve IT issues.

Primary Responsibilities:

• Deliver frontline technical support to clients, diagnosing and resolving hardware and software issues.
• Address customer inquiries via phone, email, or chat with a strong focus on customer satisfaction.
• Document, escalate, and track issues as necessary to ensure timely solutions.
• Assist in the installation and configuration of desktops, laptops, and related hardware.
• Take on escalated support requests, providing more advanced troubleshooting.
• Identify and resolve complex technical problems in both hardware and software.
• Coordinate with other IT teams to ensure effective issue resolution.
• Perform system installations, upgrades, and configurations as needed.
• Work with Microsoft technologies including Windows OS, Office 365, and Active Directory.
• Resolve problems related to Microsoft services and applications.
• Implement and maintain security protocols within the Microsoft ecosystem.
• Collaborate with internal teams to optimize and streamline Microsoft solutions for users.

Qualifications:

• Education: Associate degree in IT, Computer Science, or related discipline (or equivalent work experience).
• Experience: Minimum of 1 year in a helpdesk or tech support role, preferably within a Managed Service Provider.
• Technical Proficiency:
• Basic understanding of Windows operating systems.
• Knowledge of Office 365, Active Directory, and networking basics.
• Familiarity with computer hardware and standard troubleshooting practices.
• Soft Skills:
• Exceptional communication and customer service skills.
• Strong problem-solving skills and high attention to detail.
• Ability to work independently and collaboratively in a fast-paced setting.
• Certifications: CompTIA A+, ITIL Foundations, or similar certifications are desirable but not mandatory.

What We Provide:

• Competitive benefits package including health, dental, vision, and retirement plans.
• Flexible hybrid work model, allowing up to 9 remote workdays per month.
• Opportunities for professional growth within a leading MSP.
• Ongoing training and skill development programs.

If you're passionate about technology and enjoy solving challenges while delivering excellent customer service, we'd love to hear from you! Submit your resume and cover letter to apply.