System Administrator - Apollo Technology Solutions LLC

This requisition requires an in-person interview at the work site (DOC Central Office,1920 Technology Parkway, Mechanicsburg, PA 17050)

Job Description:
Remote work is an option but is not a guarantee. After 6 months of on-the-job training, the manager will make the final decision of whether to allow this, based on job performance and understanding of the role.
Description of Duties:

• Able to coordinate, communicate, document, track progress and status on initiatives.

• Familiarization with project management concepts

• Responds to management's special requests for asset information.

• Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.

• Prepares surplus equipment for proper disposal in accordance with DGS / PC requirements.

• Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.

• Develops, documents, and initiates processes that involve IT asset installations, relocations,and changes.

• Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.

• Responds to Service Desk tickets requiring Level 2 asset management attention.

• Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.

• Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.

• Provide level 2 troubleshooting and technical problem resolution related to PC hardware,software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.

• Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.

• Create documentation for technical staff and end users.

• Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.

• Familiar with video conferencing platforms, conference room VC setups, troubleshooting.

• Familiar VMware Virtual Desktop Infrastructure

• Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.

Required/Desired Skills:

• Maintain, track, and prepare Chain Of Custody documentation for all end-of-life equipment returned for surplus.

• Prepare surplus equipment for proper disposal in accordance with DGS / PSDC requirements.

• Develop, document, and initiate processes that involve IT asset installations, relocations, andchanges.

• Provide technical guidance on ITassets for procurement documents and agency requisitions preparation.

• Respond to Service Desk tickets requiring Level 2 asset management attention.

• Experience with ServiceNow.

• Provide Level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals.

• Utilize Microsoft Systems CenterConfiguration Manager (SCCM) to run available hardware and software reports.

• Create documentation for technical staff and end users.

• Familiar with video conferencing platforms, conference room setups, troubleshooting.

• Familiar VMware Virtual DesktopInfrastructure.

• Workspace ONE UEM (fkaAirWatch WorkspaceOne) to perform administrative tasks, such as reporting and compliance forWindows modern managed devices.