System Administrator at I.T. Solutions, Inc.

Role: Systems Administrator

Location: Foster City, CA - Onsite 3 days a week required

Type: Contract

Length: Long Term

Description: I.T. Solutions has an immediate need for a Tier 2 Windows Support Specialist with one of our pharmaceutical clients.

• Troubleshoots Windows and networking issues for resolution
• Escalates to or consults with senior staff when solution is unclear to determine a solution.
• Identifies critical issues and engages the team for facilitation and resolution.
• Reports problems with procedures and suggests improvements.
• Document work instructions, SOPs and related materials

Requirements:

• 6-10 years Windows troubleshooting help desk experience required. -Win 7 and Win 10 experience a must
• Experience with AWS
• Experience with Microsoft SCCM/Ghost Imaging
• Active Directory experience a plus
• Has documentation experience, writing work instructions, SOPs, etc.
• Outstanding interpersonal and soft skills.
• Ability to deal with all situations with exceptional customer service.
• Excellent problem diagnosis and problem-solving skills. Ability to analyze customer problems by type and severity for problem determination and resolution.
• Experience supporting and troubleshooting network connectivity
• Strong verbal and written communication skills.
• Previous experience using a call/incident tracking system.
• Well-rounded experience in all other help desk tasks
• Previous pharmaceutical/biotechnology or other Life Sciences experience a plus
• Experience working in GxP environment preferred

The salary range provided for this contract role represents our good faith estimate for this posi tion. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.

I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.