System Administrator - Acro Service Corp

Job Title: IT Site Administrator

Duration: Through June 30th, 2025 (Possibility of Renewal)

Location: Chelsea, MA (Onsite)

JOB DESCRIPTION:

Detailed List of Duties and Responsibilities:

Asset Management:

• Maintain inventories of all IT assets
• Implement IT enterprise images for PC’s (Desktop/Laptop)
• Install operating systems and software; patch systems and protect against viruses/malware
• Deploy, Install, configure, and troubleshoot hardware (desktop/laptops); utilize IT tools for remote management of desktops and laptops, track inventory, push patches and upgrades
• Assist with creating and maintaining all policies, procedures, and best practices.

Technical & Desktop Support:

• Provide user friendly, on-hand support to users in multiple locations
• Inform customers on the status of their requests and ensure customer satisfaction
• Handle tickets effectively within timeframes outlined in service level objectives
• Assist Telecom with movement of IP phones as required
• Act as the contact person for office wiring/cable installations
• Assist with:
• Local backup and restore process to include swapping tapes, restoring files, and transfer of media
• Troubleshooting and resolving Network issues
• Monitoring and maintaining the health and integrity of the network
• Local backup and restore process
• Site specific projects as related to network infrastructure & server support
• Install, configure, and support state issued mobile devices and other tech devices such as iPads and tablets
• Perform system analysis and troubleshooting functions as they relate to the LAN/WAN infrastructure
• Install and maintain communication connections between workstations, printers, etc.
• Assist in server installation/maintenance and act as liaison between vendors and third level support for LAN/WAN peripherals such as switches, routers, modems, hubs etc.

Administration Support/Workflow:

• Work collaboratively with internal and external groups to improve overall customer service and support
• Perform timely response and support during scheduled and authorized non-business hours
• Clearly communicate and/or escalate any IT operations issues or disruptions (planned or unplanned) to minimize user impact
• Assist with creating and maintaining all policies, procedures, and best practices
• Complete all activities within security policies and practices to ensure the safety and privacy of data, its clients, and its resources.

Qualifications: Preferred Knowledge, Skills & Abilities:

• Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
• 5 years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a healthcare or hospital setting
• 5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, video conferencing) setting for communication
• Understanding of WAN, LAN, and VPN network protocols such as TCP/IP and network diagnostic tools and techniques.
• Strong knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN).
• Experience facilitating new user setups including but not limited to phone setup, network port activation and testing, PC setup, network account creation, etc.
• Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences
• Excellent ability to work independently on job responsibilities
• Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. ServiceNow preferred.
• Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN
• Working knowledge and hands-on experience with the following skillsets:
• Active Directory/ Microsoft Azure
• Microsoft Windows 10
• Microsoft Server Operating Systems 2008 - 2016
• Bomgar (Remote Client Support Software)
• Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals
• Basic IT security measures and requirements
• Basic Networking knowledge and understanding
• Basic Mobile Support – Apple iOS and Android.
• Valid driver's license with clean driving record and access to a vehicle

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.