System Administrator at Kforce Inc.
Alexandria, VA 22314
About the Job
- Provide technical support, administration, and monitoring of Linux, Microsoft, and Mac systems within a VMware virtual environment
- Provide support for the implementation, troubleshooting and maintenance of IT systems
- Rapidly distinguish isolated user problems from enterprise-wide application/system problems
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements
- Develop solutions to complex technical issues
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause analysis, engineering technical assessment and process improvement initiatives
- Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours
- Update operations and monitoring documentation for 24/7/365 Operations Watch personnel
Requirements:
- Experience with interacting with customers to handle service inquiries and problems
- Foundational knowledge of AWS or Azure cloud services and the cloud ecosystem
- Familiarity with Hyper Converged Infrastructure (HCI) concepts and solutions such as Dell VXRail
- Experience with Tier 2 system administration of server operating systems such as Linux (CentOS, RHEL, or Ubuntu) and Microsoft Server (2012 R2/2016)
- Familiarity with supporting virtual desktops running Linux, Microsoft Windows, and/or MacOS
- Experience with Scripting/Automation through Linux Shell scripts, PowerShell, PowerCLI, or other scripting languages
- Experience troubleshooting issues in a growing environment
- Experience with log reviews, incident analysis, and identification of issue trends
- Experience with server patch management methodologies
- Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently
- Ability to triage and properly classify incidents and prioritize work efforts accordingly
- Strong oral and written communications skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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