System Administration Manager at Nigel Frank International

Our client is hiring!

We are looking for a talented Systems Administration Manager to join a growing team. The ideal candidate will have Systems Administration experience in a Microsoft/O365 environment, as well as experience managing/mentoring a team of Systems Administrators.

TITLE

Manager - IT Systems Administration

LOCATION:

The Colony, TX (Plano area) - 2-3 days/week onsite

ROLE DESCRIPTION

• Manage third-party help desk and oversee performance of internal and outsourced services
• Project manage integration of systems, infrastructure, and data of acquired business lines
• into Quest Core systems
• Design, configure and administer network systems, including switches, routers, and
• firewalls
• Manage Azure cloud platform, third-party CSP, and work with IT leadership with
• capacity and scalability planning
• Ensure security measures are in place and administer KnowBe4 monthly testing,
• reporting, and lead improvement initiatives
• Track and resolve incidents and update users on requests
• Manage and maintain VOIP phone system
• Manage Office 365 deployment
• Manage Microsoft Windows systems, including performance tuning, security, disaster
• recovery, and capacity planning related to Active Directory, File Servers, Exchange Mail
• Servers, SQL Server, and Message Archiver
• Respond to systems and network related alerts and escalations and work with IT team to
• come up with strategic solutions to recurring problems
• Provide periodic performance reporting to support capacity planning
• Administer Freshservice ticketing system, workflows, and monthly reports
• Administer document management system
• Maintain system documentation, including configuration documentation, procedures, and
• related system DR plans
• Coordinate and conduct tests and migrations of new software, upgrades, and other
• enhancements to the production environment
• Complies with established policies, operating rules, SOX procedures, and guidelines
• Maintain current releases to operating systems and software packages
• Ensures hardware and software licensing compliance for servers, software, and other IT
• equipment
• Administer backup/recovery procedures
• Work with HR, IT and other leadership managing building maintenance vendors
• Must be able and willing to be on call
• Self-starter, keeping current with system technologies and best practice
• Lead and mentor junior staff and act as second level escalation for corporate help desk
• issues.
• Consistent and prompt attendance
• Other duties and projects as assigned and required of the business

ROLE COMPETENCIES

• Bachelor’s degree in CS, IT or related field or equivalent work experience
• 5+ years’ experience in an enterprise network environment
• 3+ years’ Windows Server system administration experience
• 2+ years’ experience with Azure cloud services
• Skilled managing complex implementation projects
• Hands-on experience with VPN, Wireless LAN, WAN technologies, Security and Firewalls
• Extensive knowledge of VLANS, TCP/IP, DHCP and DNS
• Documented experience working with Hosting and Managed Service Providers
• Documented experience with cloud providers including Office 365 and Azure
• Knowledge of MAC OS
• Experience with Virtualization; Microsoft Hyper-V preferred
• Experience with platform and application monitoring tools
• Experience administering web servers
• Experience with Microsoft-SQL Server
• Advanced PowerShell scripting skills
• Self-starter, results-oriented, independent, inquisitive and strong attention to detail
• Excellent interpersonal and communication skills
• Excellent debugging, problem solving and testing skills ? Must be willing to be part of a 24/7 on-call rotation
• Willingness to work in all areas of IT as needed