Switchboard Operator/Receptionist - PARTNERS HEALTHCARE SYSTEMS INC
Cambridge, MA
About the Job
Summary Answer switchboard console for assigned facility and staff the Information Desk. Welcome patients and visitors and assist to appropriate destination. |
| Key Responsibilities ·Phone calls are answered to meet established targets. ·Patients are assisted in making telephone calls as requested. ·Pages and announcements are completed in accordance with established standards. ·Phone logs are maintained according to established guidelines. ·Notification and reporting of hospital emergencies are carried out per established policies. ·On Call personnel are contacted after hours per established guidelines. ·Security is contacted as needed and per established guidelines. ·Patients and visitors are welcomed and assisted to appropriate destination. ·Additional department, organization, or network activities are completed per established objectives. ·PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld. |
Qualifications and Experience
Education/Degree
Required
·High School Graduate of equivalent required
Skills(Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)
Required:
·Knowledge of switchboard practices, paging procedures and equipment.
·Computer proficiency required.Microsoft office applications preferred with ability to learn new software.
·Effective verbal, electronic and written communications skills using the English language.
Preferred:
·Highly developed communications and interpersonal skills, working with diverse population.
·Work independently, be self-directed and contribute as a member of a team.
·Anticipates challenges and develops and implements strategies for addressing them.
·High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
EEO Statementis an
Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.