Switchboard Operator, per diem - Grand View Hospital

Under general direction of the Business Office Manager, the Switchbord Operator relays incoming, outgoing and inter-office calls and performs miscellaneous hospital communications/clerical duties as well as Business Office clerical duties.  The essential functions of the Switchboard Operator are:

Essential Functions:

• The Switchboard Operator utilizes appropriate verbal communications skills when conversing with patients and other persons, both on the phone and in person, to convey a high level of personal attention and promote customer satisfaction.
• Maintains confidentiality of patient information in all communication methods by strictly adhering to Hospital Confidentiality of Information policies.
• Promotes efficient and accurate processing of patient and department information by utilizing good communication skills among the Department Manager, PBX Coordinator, as well as other Hospital personnel.
• Notifies the Department Manager or PBX Coordinator immediately of any problems involving patient complaints, communication system or problems
• Answers calls, within reasonable amount of time, using good communication skills, and connects caller with proper party in order to expedite Hospital communications.
• Pages authorized personnel over the intercom system or through individual pagers; announces close of visiting hours and other notifications; i.e., fire alarms and Code 9.
• Records all transactions in a clear and accurate manner to provide for efficient retrieval of information in order to collect monies due in a timely manner.

Education and Experience:
High School Diploma/GED, required

Benefits:
• 403B
• On-site discounted Child Care Center
• Free Life Insurance
• Free Parking