SVP, Payment Operations - Banc of California

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

JOB SUMMARY:

The SVP, Payments will oversee Banc of California’s payments operations. This position will help plan, organize, control, and executes upon critical day-to-day operational activities of the Bank’s payment business and reports directly to our Chief Payments Officer. The role will be responsible for ensuring the effective leadership and management of the payments operations from onboarding to servicing. The role will oversee all operations staff, collaborate with peers and counterparts in the identification, development, and implementation of business strategies, initiatives, and support methodologies to achieve the bank’s strategic goals. Additionally, the position of SVP, Payment Operations directly drives results in attaining established bank operational and financial goals while demonstrating the ability to successfully execute upon competing business priorities in a high-growth and fast-moving environment. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Develop, implement, and manage Payment operations functions designed to drive revenue and balance sheet growth.
• Work closely with the Chief Payments Officer to develop strategic plans, review relevant data and reports, organize planning and reviews.
• Develop and execute operational strategies to deliver world-class service.
• Partner closely with the Risk & Compliance Division to develop policies and practices that support the highest level of safety & soundness within an innovative and high-growth environment. Create risk mitigation strategies that support, and do not detract, from a positive customer experience.
• Ensure operational risks associated with payment flows are properly managed and mitigated.
• Proactively review processes to identify inefficiencies, control weaknesses and identify opportunities for improved efficiency and effectiveness.
• Oversee key projects, ensuring full, accurate and timely completion; ensuring adherence to all local legal and regulatory requirements.
• Work closely with department managers in developing short and long-term plans and programs for the Bank, and conducts routine meetings to facilitate ongoing effective communications with those managers.
• Play a positive role in the development and growth of staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
• Develop the Payments team into high-performing groups by defining, executing, and communicating operational processes, risk, standards, and best practices that work flawlessly and minimize crisis situations.
• Facilitate strong partnerships with key stakeholders to ensure operational processes meet business needs while providing simplicity, consistency and efficiency.
• Assumes responsibility for special projects, gathers data and prepares reports for auditors, regulators, and others, as needed.
• Performs other duties and projects as assigned.

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train employees, read, analyze and interpret documents and professional journals, understand procedures, write reports, correspondence and procedures, speak clearly to customers and employees.
• Excellent leadership abilities and capabilities to lead a team in a fast-growing business.
• Strong ability to speak to merchants.
• Expert understanding of payment formats, related technology, and payment operations best practices.
• Excellent organizational and time management skills with the ability to provide leadership, supervision and training for employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)
• Must have acquiring / and card issuing expertise in operations along with ACH expertise in operations.
• Deep knowledge of TSYS system is highly preferred.
• Must be able to get into micro details on:
  • Card operations
  • ACH operations
  • Underwriting
  • Card brand rules
  • NACHA rules
  • Boarding
  • Accounting
  • Reconciliation
  • Merchant Pricing
  • Interchange
  • Merchant support
  • Merchant Retention
  • Commissions / residuals
  • Dispute management
• Must have worked with ISV’s / SAAS / Software companies.
• Prefer Payment Facilitation experience, BIN Sponsorship, Third Party Sender experience, and prior experience in building a program from scratch.

SALARY RANGE: $251,846.00 - $335,799.00 USD; Exact compensation may vary based on skills, experience, and location.