Survey Coordinator - Bridge Technologies and Solutions

Description:

Responsibilities
As the Survey Coordinator, you will support a team of Professional Services project managers, senior technical architects, and supporting staff to deliver a program of Site Survey activities that will support interrelated wired and Wi-Fi network deployment projects. You will review the information collected during site surveys and review the information for accuracy and completeness. This will include the site survey forms and the photos taken at each location surveyed. This individual must work collaboratively in a dynamic, face-paced environment and be able to proactively seek creative solutions to complex problems.

Principal Duties and Responsibilities:

• Review survey forms and pictures for accuracy and completeness. Determine the validity of the data collected. If complete, send to the information repository. If there is a lack of information in the survey form, schedule with the survey team coordinators to send the techs back to the field to remediate the survey data.
• Review and manage information to the data repository. Validate that all survey documents and photos have been uploaded to the proper electronic storage location.
• Fluent in the first three layers of the OSI model
• Advanced foundation and understanding of structured cabling materials and telecom room layout, terminology, equipment functions and infrastructure.
• Assist with the TPV project coordinator in answering field technician questions that are of a more technical level.
• Answer questions the site survey technicians will have pertaining to items found on site so that they correctly enter the information in the survey form.
• Providing regular, status updates including program progress toward achieving objectives.
• Using good judgment to escalate issues to Telecommunication senior leadership.
• Effectively use a variety of collaboration tools to create and deliver effective executive, program level verbal and written communications (i.e. WebEx, video conferencing, email, PowerPoint, GDrive).

What we're looking for...
The ideal candidate must be self-motivated with a proven track record in participating in the delivery of large site survey projects and projects for deployment network technologies. Be comfortable in the dynamic atmosphere of a
technical organization. The ideal candidate must be organized and analytical and adept at working in a team.

We are looking for an experienced person has a mix of advanced technology and strategic business acumen, who can:

• An understanding of structured cabling materials and telecom room layout, terminology, equipment functions and infrastructure.
• An understanding of Networking fundamentals and associated technologies in the LAN/WAN environment from the last mile circuit to the desktop.
• Work collaboratively in a dynamic, face-paced environment
• Proactively seek creative solutions to complex problems. Must be a resourceful and customer-centric problem solver
• Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results.
• Handle multiple priorities.

The ideal candidate must have the following:

• BS or higher OR 8+ years of military service
• 5 years of relevant experience in professional services, sales or customer support operations
• Experience in project coordination with focus on network infrastructure site surveys and network and infrastructure implementation projects.
• Knowledge of equipment and materials found in telecommunication facilities, such as entrance facilities, MDF, IDF, Demarc, etc...
• Able to build relationships and inspire teamwork among diverse clients and cross-functional units
• Must be able to execute and deliver within high pressure environments
• Excellent organizational & communication skills and be able to work with a sense of urgency
• The ability to work effectively under extreme time constraints and deliver against critical deadlines
• Does not require direct supervision; able to take high level direction and proactively move a project or internal initiative from start to finish with minimal assistance.
• Able to perform a wide variety of organizational tasks and direct the work of others.
• Strong presentation and communication skills. Highly effective verbal and written communication skills.