Surgical Scheduler - Colorectal Surgery - Ohio State University Physicians, Inc.

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion!?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives.

The Procedural Scheduler primary responsibility is to ensure, organize, and maintain an active, accurate, and operational surgery schedule by coordinating all
surgeries and endoscopy procedures for the Divisions of General & Gastrointestinal Surgery & Colon and Rectal Surgery. Responsibilities include
coordinating surgical procedures with multiple hospitals and ambulatory surgery centers, scheduling and coordinating pre-operative testing, communicating
surgery orders, and collecting necessary documentation for surgeries. This individual works closely with patients, physicians, staff and operating room
pavilions to provide accurate, timely, and responsive scheduling. This position will provide support to physicians and patients by coordinating their requests
and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific
questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff
needs are met including, but not limited to, maximizing the departments OR block time utilization. Always creates a positive first impression.

90%
This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and
general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance
information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians
and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where
to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries, and staff within the product/service line to
ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which
include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.
Uses ancillary and scheduling systems to determine patient agenda and communicate patient status.• Effectively utilizes all internal and external resources to
respond to customers’ requests for information.• Generates letters and information packets to patients using and including specific disease criteria and
information.• Able to address patient inquiry regarding preparation for test or provide educational literature as requested by the physician.• Arranges
interpreter services as needed.• Provide cross-coverage support for other staff as required.• Assures emergent transfers or appointments are managed in their
entirety with communication loops closed with Admitting, medical secretaries, physicians, and other necessary parties.• Conducts outbound scheduling, preregistration
and follow-up calls as assigned.• Operates and troubleshoots systems and equipment necessary for job function.•
Monitors the number of approved clinic visits and initiates additional requests as necessary.• Informs patient about financial ramifications to prevent large
financial impact to patient or facility.• Completes scheduling and registration transactions accurately and in a timely manner and maintains/promotes
customer satisfaction.• Demonstrates positive attitude and team orientation.• Manages requests in one transaction thus eliminating the need for further
transactions.• Provides non-clinical patient and visitor information as requested. Explains and answers questions regarding Health System policy, parking,
and other available services. Refers patients and visitors to other departments and serves as a liaison to other departments when appropriate.• Advises
departments of patient’s arrival.• . This requires a high level of ingenuity and resourcefulness as the questions vary dramatically.• Resolves complex
customer issues in timely manner with high degree of satisfaction. Reports to management any situations that appear to be signs of discontent on the part of
the patient/relative or hospital staff that may affect the departmental goal of providing quality customer service.
10%•
Responsible for training new staff members, is up to date on most recent changes in orientation and demonstrates the expertise required to alter education
depending on the learner’s needs.• Maintains performance that meets corporate and department standards including productivity, QA and attendance.•
Initiates C-9s with the Ohio BWC and monitors approved visits, initiating additional C-9s as necessary.• Participates/supports, OSUWMC Communication
and Marketing initiatives.• Other duties as assigned.

• Two Or More Years Of Experience In A Health Care Environment.
• High School Diploma.
• High Level Of Interpersonal Skills To Handle Sensitive And Confidential Situations.  Position Continually Requires Demonstrated Poise, Tact And Diplomacy. 
• Knowledge Of A Variety Of Computer Software Applications In Word Processing, Spreadsheets, Database And Presentation Software (MS Word, Excel, Access, PowerPoint).
• Continual Attention To Detail In Composing, Typing And Proofing Materials, Establishing Priorities And Meeting Deadlines.