Surgical Coordinator - Delray Eye Associates

Delray Eye Associates is searching for an energetic, patient focused, team oriented Surgical Coordinator for our multi-specialty ophthalmology practice in Delray Beach, Florida. Great work hours, no major holidays, a robust benefits package, a team oriented working environment where you are seen, heard and respected as well as clear career ladder opportunities.

Our top candidate will have a minimum of 3+ years of continuous employment as a Surgical Coordinator.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry.  Delray Eye Associates is a multi-sub-specialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every subspecialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment.

We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Delray Eye Associates are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Surgical Coordinator assumes responsibility and accountability for the patient during all phases of the surgery process. Generates and coordinates the necessary information and arrangements for patient surgery including insurance verification and patient medical clearances. Uses comprehensive knowledge to supervise the surgery process and acts as a liaison between the ophthalmologist and the patient by being the primary point of contact. Compassion and patience are essential characteristics as most patients may be apprehensive. This position will require working in partnership with administrative and clinical staff demonstrating that a cooperative interaction between all departments brings success. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff including the ophthalmologist, efficiently and calmly. The Surgical Coordinator II may also be required to support training efforts of other coordinators as needed.

• Establish rapport with patients through initial introduction
• Explain treatment procedures and review applicable options including doctor recommendations for optimal visual outcome
• Arrange and confirm all pre-certification requirements including insurance prior-authorizations, referrals and medical clearances
• Verify insurance information, accurately calculate, and collect all payments related to surgery including copays, deductibles and out-of-pocket fees
• Sets surgery date and schedules all pre- and post-operative appointments related to the surgery
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Reviews all pre-surgery processes including physician instructions
• Prepares all patient surgery kits and conducts inventory of products on a routine basis to ensure stock levels support volume. This includes checking supply expiration dates
• Conduct and/or coordinate all pre-surgical ophthalmological scans as instructed by doctor
• Assist in the training of other surgical coordinator staff as needed
• Must be willing to travel between locations to support clinic operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Execute duties of position in a professional and courteous manner
• Handle sensitive information in a confidential manner
• Perform other tasks and duties as assigned

• High school diploma or equivalent is required
• Must be compassionate and have the ability to establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Strong attention to detail
• Possess strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently

Experience

• Three + more years’ experience working in a medical practice required
• Successful completion of JCAHPO Ophthalmic Certified Technician/Assistant or an associate’s degree preferred
• Knowledge of medical insurance eligibility and authorization required
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave, required

In Turn We Will Provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and
  long term disability
  
• Company paid life insurance
  
• Paid holidays and generous paid time off
  
• Paid parking where applicable
  
• Team oriented working environment where you are heard and respected
  
• Clear career ladder opportunities

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