Supv, Special Accounts - DB Schenker

Job Overview

This position is responsible for the supervision of day to day operations of the Special Accounts Department and ensuring that the customer's service and communication expectations are being met. Supervise all international service activities for customers assigned to the department. Monitor, optimize and delegate department workflow and also monitor customer invoicing to ensure that it is timely and accurate. Supports the development of high functioning teams through direct engagement, people development, and by fostering a desirable workplace environment that results in high levels of employee morale, increased job-satisfaction, and low employee turnover

What will you enjoy doing (duties/tasks)

• Prepare and submit price quotations and international management reports as requested.
• Provide high level of customer service to internal and external customers.
• Assist department Coordinators in organization of special and urgent shipments.
• Assist in auditing, researching, and reporting service and performance issues. Develop recommendations for improvements.
• Organize and supervise the training of department personnel with regard to client specific SOPs.
• Assist department manager in selecting and placing staff. Ensure staff receives training for job activities and define specific job assignments.
• Manage performance to ensure required levels of productivity and achievement of organizational objectives.