Supportive Housing (Move-In) Manager - Mobile Loaves & Fishes

Move-In Manager

About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.

About the Role

The Neighbor Care Team has the privilege of walking alongside our "neighbors" as they apply to live at Community First! Village and to provide an opportunity for them to settle, cultivate and care for themselves and others in this unique community. The Move-In Manager is an integral part of the Neighbor Care Team and leadership. The Move-In Manager will steward and manage a team that oversees the housing application process, housing interview process, home preparation process, and neighbors settling into their new home and community at CFV. The Move-In Manager prioritizes building relationships with neighbors and welcoming them into our community with dignity and care. They will work with and educate local community partners, agencies, and case managers on our housing application process and requirements.

This is a full-time, exempt position reporting to the Assistant Director of Neighbor Care. Due to the nature and requirements of the position, the hours are generally Monday through Friday, 8:30 am - 5:30 pm. Some nights and weekends may be required. The Move-In Manager will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724.

Duties & Responsibilities

• Oversee all facets of the move-in process and efforts to get neighbors connected, settled, and oriented to the community.
• Steward relationships with new potential neighbors as they move through the housing application process, housing interview process, and settling into life at CFV.
• Lead the Move-In Team, currently made up of the Neighbor Care Support Specialist, Move-in Specialist, Inventory Specialist, Home Prep Coordinator, and Move-In Assistant.
• Hold team accountable to the Move-In Team Expectations.
• Collaborate with Community Empowerment Team to create and maintain volunteer opportunities within the Move-In Team.
• Oversee the Housing Inbox and Housing Hotline.
• Manage, evaluate and improve housing intake processes for all applicants.
• Lead and facilitate the virtual and in-person CFV Potential Neighbor Tour.
• Schedule housing interviews, housing contract signings, healthcare intakes, move-in day appointments, and other various appointments. Inform all relevant departments of upcoming move-ins.
• Conduct housing interviews for new potential neighbors.
• Facilitate home selection appointments.
• Work closely with new neighbors to make sure they have a plan to pay monthly rent.
• Verify funding for move-in costs for approved housing applicants; coordinate with partner agencies regarding funding, and with the Property Management and Accounting Team.
• Build relationships with partner agencies serving people currently experiencing homelessness and educate them on our housing application process and requirements.
• Manage, evaluate and improve home preparation processes for unit inventory.
• Oversee the purchasing of home inventory, storage of inventory and the acquiring of in-kind donations of home inventory.
• Oversee the scheduling and preparation of all neighbor approved transfers.
• Lead the New Neighbor 101 Program to help our neighbors connect and settle well into community at CFV.
• Maintain accurate files containing neighbor information and up to date processes and procedures.
• Create monthly reports.
• Review and approve all Move-In Team credit card reconciliations and neighbor issued contracts.
• Prepare an annual budget in Martus for all related Move-In Department expenses and contracts.
• Collaborate with Neighbor Care leadership to help empower the Neighbor Care Team in fully understanding and implementing our mission, vision, and values.
• Assist MLF and Neighbor Care team in achieving our goals, especially helping to move neighbors' home and into community.
• Assist Neighbor Care leadership and other departments as needed.
• Other duties & responsibilities as needed

Knowledge, Skills, Abilities & Principles

• MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.
• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
• Advocate for individuals experiencing homelessness and the working poor
• 3+ years of supervisory/people management experience required
• 3+ years of program/project management experience required
• 3+ years of high-volume file/client management
• Experience in housing chronically homeless individuals with high needs preferred
• Relevant bachelor's degree preferred
• Experience with evaluating and refining processes
• Solid understanding of Microsoft 365 applications
• Experience creating a budget is preferred
• Knowledge of Fair Housing Laws
• Strong organizational skills, detail oriented
• Ability to work joyfully and connect with diverse populations and organizations
• Demonstrates integrity and strives for excellence in her/his work
• A collaborative spirit and ability to work well individually as well as part of a team
• Ability to manage multiple projects in a fast-paced environment
• Must have a valid driver's license

Work Environment & Physical Demands

• Ability to move about Community First! Villages phases
• Ability to drive a golf cart
• Ability to work in an office setting
• Ability to lift up to 50 pounds
• Ability to work in all weather conditions outside

Benefits

• Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance
• Generous Paid Time Off & Holiday Pay
• Matching 401(k) Retirement Plan
• Corporate Discount Program
• Professional Development Opportunities
• Employee Assistance Program
• Paid Parental Leave
• Wellness Partnership Benefits

MLF PURPOSE & VISION

We empower communities into a lifestyle of service with the homeless.

MLF MISSION

We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.

GOALS

• Transform the way people view the stereotype of those who find themselves homeless
• Reconnect the homeless to self, family and community
• Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work
• Connect human to human, heart to heart through the fellowship of food and hospitality
• Inspire people into a lifestyle of abundance by giving their best first

BELIEF STATEMENTS

The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family:

• God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed life
• By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other
• The family is the original cell of social life
• You shall love your neighbor as yourself
• All members of the human family are equal in dignity
• The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15

CORE VALUES

MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around.​

​​This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart.​

​​Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values:

• Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control.
• Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low.
• Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do.
• Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility and ownership in all actions and decisions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.