Support Technician - Vertilocity

• Provide end-user remote support and remediation for automated incidents as assigned.
• Work on Support incidents that come in via phone, email, or customer portal.
• Monitor and manage system alerts and notifications, and respond accordingly through service incidents.
• Support technical issues involving Microsoft's core business applications and operating systems.
• Support disaster recovery solutions.
• Installation and configuration of workstations.
• Malware removal.
• Configure users in Microsoft Domain Environment.
• Essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi, and security.
• Install and configuration of a variety of Lines of Business Applications.
• Support print quality and printer networking issues.
• Improve customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Ability to work in a team and communicate effectively.
• Work with the Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
• Escalate service requests that require Senior-level support.
• Enter time and expenses as they occur.
• Understand Vertilocity's internal processes by completing assigned training materials.
• Enter all work as service incidents as it occurs.
• System documentation maintenance and review.
• Communication with customers keeping them informed of incident progress, notifying them of impending changes or agreed outages.

• Network Administrator and Support Services Supervisor 

• Demonstrated ability to solve problems and quickly learn new technology.
• Responsible, professional, and motivated.
• 1+ years' experience in Information Technology.
• Experience with PSA and RMM tools.

• A technical degree in an IT related field or equivalent work experience. 

• Full-time

• Unlimited PTO
• Medical
• Dental
• Vision
• 401k

Vertilocity is one of the nation’s first and leading managed services providers. We serve clients across the country, and our client base is growing substantially. As we grow, we continue to seek capable, dedicated professionals in all aspects of our business, including IT services, and increasingly, cybersecurity. Digital technology is the most impactful disrupter in business today. Everywhere, in every corner of every industry, companies are embracing digital transformation. Vertilocity is steeped in experience in organizational workflows, systems, and software, and supports those businesses’ initiatives to embrace the relevant, sophisticated technology they need to provide services and remain competitive. We have been a trusted advisor to companies on their technology-based business management systems since our founding in 1993. We were among the earliest entries in the field of managed provider services, and offers a vast array of IT-related services. But more than just a provider of services we are a solver of problems. When we go home at night, we know we’ve made something good happen for our clients. Our recruits choose their career paths. We want you to excel in your career as part of a dynamic team, and we provide the support and resources to help you succeed. The breadth and depth of experience we offer you is unique in the marketplace. If you want a career in a leading edge field, and want to be involved in work that is critical to people and their businesses, you’re the kind of person we’re looking for.Vertilocity is an HBK technology company that was founded by entrepreneurial CPAs who understand that businesses suffer from inefficient workflow and unnecessary downtime without quality, professional, and timely IT service and support. As a member of the HBK family, a U.S. Top 50 CPA firm, Vertilocity brings HBK’s traditional values of providing exceptional client service and building long-term client relationships to the world of technology.