Support Technician - Saicon

Job Title

Support Technician Sr - ARS/Biometrics

Position Type

Contract to Hire

Location

Folsom, CA 95630

Job Description

Are you ready to join a fast-paced, cutting-edge team in the world of biometric systems? We are seeking a skilled Support Technician Sr to join our 24/7 Biometric Systems Hosted Services Support Center. This role is critical in ensuring the seamless operation of mission-critical biometric systems, providing top-tier support, and collaborating with cross-functional teams.

As a key contributor, you’ll troubleshoot technical issues, perform system maintenance, and support deployments across Windows, Linux, printers, and scanners. If you’re a problem-solver with strong communication skills and a passion for technology, this opportunity is for you!

Key Responsibilities:-

Customer & Biometric Support

• Respond to and log customer and biometric personnel support calls.
• Provide troubleshooting and advisory support, escalating issues as needed.
• Update case statuses and ensure timely communication with stakeholders.

Technical Support

• Perform installation, repair, and preventative maintenance for computer systems and peripherals.
• Troubleshoot software, hardware, and network issues for desktop/laptop systems.

Documentation & Process Improvement

• Develop documentation, SOPs, and customer service guidelines related to biometric systems.

Data Center Monitoring

• Conduct daily monitoring and checks, logging and addressing issues proactively.
• Assist in troubleshooting data center operations.

Collaboration

• Work with internal teams, including engineers, support staff, sales, and administrative groups.

Required Skills:-

Technical Expertise

• Strong proficiency in Windows and Linux OS troubleshooting.
• Familiarity with communication protocols: FTP, SFTP, SMTP, and web services
• Basic SQL knowledge for database interactions.
• Experience with printers, scanners, and peripheral hardware troubleshooting.

Problem-Solving & Analysis

• Proven ability to diagnose IT system and transactional issues.
• Experience in identifying and addressing network problems.

Communication Skills

• Excellent verbal and written communication skills for effective customer and team interaction.

Preferred Skills

• Familiarity with KubernetesAzure, and Multi-Factor Authentication (MFA) tools.

Work Environment:-

Shifts

• Rotating shifts every 3 months:
• Day

  6:00 AM – 2:30 PM

  
  

• Swing

  2:00 PM – 10:30 PM

  
  

• Graveyard

  10:00 PM – 6:30 AM

  
  

Schedule

• Workweeks: Tuesday-Saturday or Sunday-Thursday

Support Center

• Operates 24/7, 365 days a year, including weekends and holidays.

Why Join Us?

• Work on cutting-edge biometric technologies.
• Gain hands-on experience with modern tools like Kubernetes and Azure.
• Collaborate with diverse, cross-functional teams.
• Contribute to mission-critical systems in a dynamic environment.

How to Apply

If you’re ready to take on this exciting challenge, please submit your resume to prasadg@staffingtechnologies.com

We look forward to reviewing your application and exploring how your skills align with this opportunity!