Support - Technical Support Specialist at Mastech Digital

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Support - Technical Support Specialist for our client in the Retail domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 12+ Months Contract

Location: Onsite- Enon, OH

Salary: Best in the Market

Role: Support - Technical Support Specialist

Primary Skills: Windows

Role Description: As a Support - Technical Support Specialist, you must have at least 5+ years of experience.

Duties:

- Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications.

- Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority. 

- Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. 

- Provides the best solution to resolve the underlying problem to bring equipment up to full functionality. 

- Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications. 

- Determines the best course of action to improve performance and efficiency of store systems, equipment and applications 

- Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality 

- Understands and completes proper processes when installing software 

Skill Requirements:

- Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices. 

- Knowledge of non-standard equipment that is not connected to the Speedway network. 

- Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made. 

- Ability to research and resolve issues. 

- Capable of working in a fast-paced environment.

- Excellent verbal communication skills and the ability to explain technical information in layman’s terms.

- Well organized with the ability to work under pressure and meet tight deadlines.

- Excellent understanding of intra-department functions and operations. 

- Ability to perform repeated bending, standing and reaching.

- Ability to occasionally lift up to 40 pounds.

- Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department.

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 5+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Deeksha Shah

Recruiter Phone: 938-227-2165

Equal Employment Opportunity 

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