Support Specialist Intern - Advantage Design Group

Are you tech-savvy and want to help and train professionals on the latest software platform?  

Advantage Design Group seeks a Client Success Support Specialist Intern who loves working with people and technology and developing their craft! Our ideal candidate also has strong customer service skills, experience with technology, and a natural inclination towards strong support and training skills! We've opened this position because we want to ensure that we provide the customers that subscribe to our software with exceptional care. Our primary mode of support for customers is via telephone, email, and video meetings. In addition, you will primarily be responsible for supporting the Support Specialist. 

Job Responsibilities will include: 

• Communicate with clients, fellow employees, or vendors to resolve issues 
• Document all troubleshooting history with customers  
• Consult with staff and management to establish requirements for modifications 
• Maintain Standard Operating Procedures throughout all assignments  
• Help test existing platforms and sites 
• Provide technical support on customer-submitted tickets as assigned. 
• Preparedness to perform other duties as needed 

Benefits: 

• A competitive hourly rate 
• Ongoing training: includes various web-based classes and on-the-job training 
• Break room stocked with unlimited snacks, tea & coffee 

Requirements: 

• High level of computer literacy and some understanding of web technology. 
• A solid comfort level with new technology platforms and the ability to converse with clients 

• Website CMS experience a plus. 
• Some project participation experience 
• The ability to meet deadlines 
• Tremendous attention to detail 

Plus: 

• Familiarity with SSL renewals  
• basic web standards (particularly HTML/CSS) 

Area Benefits 

• No state income tax 
• Coastal Florida city with miles of beaches and river www.visitjacksonville.com 
• For more information on Advantage Design Group, visit us at AdvantageDesignGroup.com and Welcome to ADG! 

About Advantage Design Group: 

Advantage Design Group is North America's largest online orientation firm, with over 390 education institutions deploying our solution across three countries. Advantage Orientation's platform invites interactive and media-rich content engagement, transforming enrollment into an onboarding experience for students and staff. 

Customized creative and technical services include content development, branded interface design, video production, advanced programming, and training. The platform also has a robust administrative panel to manage content and track, monitor, and analyze user data.  

Are you looking for an opportunity to work with some of the nation's most prestigious colleges and universities? Look no further! At Advantage Design Group, we have the privilege of serving institutions such as UCLA, Harvard, NYU, FSU, UNF, SCAD, UCF, University of Georgia, Washington State, LSU, and the University of Michigan. By joining our team, you will have the opportunity to impact the student and staff experience at these and other leading institutions nationwide. So don't miss out on this exceptional opportunity to participate in something truly impactful. Visit us at AdvantageDesignGroup.com to learn more. 

Company address: 6877 Phillips Industrial Blvd Jacksonville, FL  32256 

This is a part-time, on-site position. U.S. citizenship or U.S. work authorization is required.