Support Specialist I, Information Technology - Virgin Hotels

YOUR MISSION (The Job Description)

The incumbent in this position is responsible for monitoring, configuring, maintaining, installation, and removal of Virgin Hotels Las Vegas (VHLV) technology hardware and software; responsible for basic troubleshooting of all technology problems associated with property technology; adhere to user security policies for all systems; responsible for providing IT service desk support for all Team Members and other users of property technology.

THE NITTY-GRITTY (The Essential Job Duties)

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

* Provide telephone, remote, or in-person IT service and support to all VHLV team members or other property technology users

* Record all Help Desk interactions according to IT procedures

* Resolve basic to intermediate technology problems

* Setup and prepare technological equipment for operation, in accordance with Information Technology policies and user needs

* Perform basic troubleshooting of hardware and software on all systems. Utilize contracted vendors for assistance if problem persists after troubleshooting process

* Perform preventative maintenance procedures on all technological equipment on a scheduled basis

* Communicate as directed with all Team Members and non-VHLV technology users regarding technological upgrades, system maintenance, or other technology related information

* Functional knowledge of property network infrastructure including IDF locations, wireless configuration, and network topology

* Basic i5 operations including error monitoring, user security, and printing

* Inventory equipment, software, and other VHLV technology

* Maintain compliance with Gaming, Sarbanes-Oxley, and PCI requirements

* Remain cognizant of changes in technology

* Any other functions deemed necessary

* Must be physically present at work, in assigned workstation, to perform all functions required of the position

* Other duties as assigned

MUST HAVE'S

* Current, legal, and unrestricted ability to work in The United States

* Experience with Agilysys LMS, Infogenesis, and Stratton Warren preferred

* Knowledge of Help Desk and IT operations

* Familiarity with various PC, POS, and printer hardware and software platforms

* Familiarity with i5 software

* Good technical and communication skills. These skills and abilities are typically acquired through six months to one year experience in a computer operator or technical support position

* Comp TIA A+ Certification, preferred but not required

THE WORKING CONDITIONS

Must have ability to:

* Work in an environment that is subject to varying levels of sound, temperature, smoke, and vibration

* Work with hazards such as cleaning chemicals, ink, or other chemicals and paper dust

* Assimilate information and clearly communicate with users, management staff or vendors in English

* Observe and direct actions of trainees and maintain required logs

* Review and comprehend all necessary documentation

* Work in physical nature including but not limited to balancing, bending, carrying, climbing, crawling, and reaching. These actions are required to install and replace terminals, printers and associated equipment

* Use a computer keyboard

* Diagnose potential problems with and replace peripheral devices without supervision

VALUABLE TRAITS

* 50% logical / 50% creative / 100% AWESOME

* Enjoy working with a team and alone as the situation dictates

* Adaptive, Flexible!

* Embody "great attitude"

* Unwavering integrity and endless work ethic

* Appreciate constructive feedback, as well as graciously providing the same

* Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled