Support Services Specialist (Facilities Management Consultant) 12-MONTH ROSTER - IRS

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCEGS-07 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience using methods and procedures for providing or performing a variety of functions and services such as, managing tickets (e.g., customer request such as locksmith services, furniture move) and working with support staff to resolve customer issues (e.g. workplace standards, furniture and equipment acquisition, safety, security, etc.) gaining cooperation and coordinating the work of others to insure the process is completed; Experience using project management techniques such as assisting contracting officer by monitoring vendors, helping with a move, labeling boxes, direct movers to be completed. Communicating verbally and in writing to obtain and gather information from customers and other service providers. Examples of qualifying specialized experience include: Work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Budget administration, program analysis, or other work with support services programs to facilitate the work of an organization. Experience that included responsibility for directing a variety of support services and functions (e.g., typing, communications, mail processing, purchase of supplies/equipment and maintenance, property management etc.). Work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.

OR

EDUCATION: Superior Academic Achievement (SAA) may be met by having a Bachelor's degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last two years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.

Note: Grade point averages should be rounded to one decimal point. For example, 2.95 is rounded to 3.0, and 2.94 is rounded to 2.9. If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your claim must be based on class standing or membership in an Honor Society.

OR

At least one (1) academic year of graduate education in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.

OR

COMBINATION OF EXPERIENCE AND EDUCATION: An equivalent amount of combined graduate education and experience.

SPECIALIZED EXPERIENCEGS-09 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience using methods and procedures for providing or performing a variety of functions and services such as, managing a program (e.g., motor vehicle program, mailroom services program) and assisting with other facility programs to resolve customer issues (e.g. workplace standards, furniture and equipment acquisition, safety, security, etc.). Experience planning, organizing, and controlling work assignments(e.g., managing a segment of a move project) and coordinating the work of other service providers (e.g., vendors, technology experts). Experience with project management techniques sufficient to plan, execute and monitor work assignments and/or special projects. Communicating verbally and in writing to obtain, gather and handle sensitive information from customers and other service providers, maintain project documents; and maintain harmonious relationships with all parties.

OR

EDUCATION: Master's or equivalent degree or two (2) full academic years of progressively higher-level graduate education leading to a degree in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.

OR

COMBINATION OF EXPERIENCE AND EDUCATION: An equivalent amount of combined graduate education and experience.

SPECIALIZED EXPERIENCEGS-11 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Experience with a range of concepts practices, regulations, policies and precedents associated with support services programs (e.g., IRM, MOU, Treasury and Agency directives, Occupancy Agreements between GSA and IRS,); Experience with project and lease management techniques sufficient to plan, execute and monitor work assignments and/or special projects; using methods and procedures for providing or performing a variety of functions and services to plan, organize, and control work involving managing programs (e.g., shred program, labor services program); and managing other facility program; Consulting methods and communicating techniques both verbally and in writing to consult, cooperate, coordinate and negotiate tactfully and persuasively with others in resolving issues which can be sensitive and controversial in nature, maintaining invoices, paying customers and updating reports.

OR

EDUCATION: PH.D or equivalent doctoral degree or 3 full academic years of progressively higher-level graduate education leading to a doctoral degree in public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.

OR

COMBINATION OF EXPERIENCE AND EDUCATION: An equivalent amount of combined graduate education and experience.

AND

MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.

AND

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.