Support Professional, Liberal Arts - Grand Rapids Community College

The Support Professional for Liberal Arts provides administrative support to the Dean & Dean’s Office in order to meet School of Liberal Arts (SLA) goals utilizing excellent judgment at all times. The position duties include, but are not limited to: monitoring budget and expenditure, processing faculty payroll, workload & reimbursements, master schedule revisions, student scheduling assistance, and various operational items.

Requisition ID: 674
Position Number: 00001803
Employee Group: APSS
Schedule: 40 hours/52 weeks, 8:00 AM - 5:00 PM
Compensation: Level A, $19.83 - $26.87 per hour
Benefits: Full-time
Reports to: Dean of Liberal Arts
Posting Opens: 01/16/2025
Posting Closes: 01/30/2025

ESSENTIAL FUNCTIONS

• Maintain discretion when dealing with sensitive and/or confidential information.
• Greet and direct students, visitors, faculty and staff in a professional manner, assisting with questions and concerns via phone and personal inquiries.
• Perform general office duties by establishing and maintaining a variety of electronic and paper files that are general and confidential; accurately update or assist with development in writing general correspondence; scheduling meetings and answering the telephone.
• Serve as the first point of contact for the Dean’s scheduling needs and liaison with other college and community offices; maintain appointment calendar, work schedules, and critical timelines.
• Assist with travel arrangements and prepare expense reimbursements as needed.
• Maintain and purchase office supplies for Dean’s office.
• Arrange for meetings and prepare meeting materials as requested. May be asked to take effective meeting notes, accurately transcribe and distribute.
• Process and verify faculty payroll for the SLA to include full-time faculty base load and overload, assigned and not assigned; part-time faculty load; and equated overload/release time.
• Calculate faculty payroll corrections during the semester ensuring the mathematical pro-ratio and rate(s) of pay for faculty members is accurate, including FMLA pay issues.
• Assist the Dean and Associate Dean in developing, monitoring, auditing and reconciling the Dean’s budget.
• Assist Dean with student class conflicts (overloading, reworking schedules, etc.)
• Print transcripts, schedules, other documents off CWIS, and assist students with class changes, referring them to the appropriate offices as necessary.
• Process requests, questions, and conflicts that come from students, faculty and other GRCC staff, as well as working with all departments and programs of SLA.
• Work with Dean and Associate Dean to resolve student complaints.
• Compile data from a variety of sources and create accurate summary reports as requested.
• Independently prepare recurring reports and take appropriate action.
• Assist in development, researching, and implementing special projects.
• Accurately update or assist with development of various internal and public documents.
• Develop and maintain the SLA web page.
• Manage department head elections with Associate Dean.
• Manage room change process in accordance with ADA requirements.
• Assist with Middle/Early College requests.
• Exhibit a working knowledge of college departments and services available for students, staff, faculty, and the community.
• Work independently with minimal supervision.
• Participate as a member or leader on teams or committees as requested or as mutually agreed upon.
• Ability to work effectively with diverse groups and individuals in a team environment.
• Incorporate Raider values into a professional work environment.
• Willing and able to work as a team with other co-workers.
• Assist in setting up school-wide meetings.
• Participate as a member on teams or committees as requested.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned

JOB SPECIFICATIONS

Educational Credentials

• Associate's degree or comparable combination of relevant education and experience

Work Experience

• Minimum of five (5) years of administrative assisting experience required
• Knowledge and experience with web-based applications; specifically online learning systems: Blackboard, portals, college-wide database systems; PeopleSoft preferred
• Demonstrated knowledge and extensive software application experience: MS Word, Excel, Google Platform preferred

Skills

• Information and Data Processing
• Teamwork
• Communication
• Responsibility
• Adaptability
• Accuracy

Physical Demands

• Ability to lift 25 pounds
• Ability to sit for long periods of time

Mental Demands

• Ability to manage projects and work independently on daily routine
• Ability to respond courteously and appropriately to telephone and personal inquiries from faculty, students, staff and the public
• Ability to maintain confidentiality and able to cope calmly with different events and circumstances
• Ability to work effectively with diverse groups and individuals in a team environment
• Ability to perform the functions of the job efficiently and cheerfully
• Willing and able to work as a team with other co-workers
• Ability to work in a fast-paced environment

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Ability to work in a high traffic, indoor office environment
• Travel to offsite locations may be required

BENEFITS

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including the state retirement plan.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments: https://assessment.predictiveindex.com/bo/8MMT/SupportProfessional

HIRING PROCESS

• GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.