Support Professional, Experiential Learning - Grand Rapids Community College

The Support Professional for the Department of Experiential Learning serves as the first point of contact for department programs and activities including, but not limited to, the Honors Program, Service Learning, and Study Away experiences. The person in this role must thrive in an environment dedicated to advancing experiential learning practices through supporting students, faculty, external entities and engagement with a wide range of internal stakeholders including Student Life and Conduct, GRCC Police, Financial Aid, Academic Advising, the department of Teaching, Learning, and Distance Education (TLDE), and Student Records. The Support Professional will possess acute attention to detail, proficient level of written and verbal communication, ability to manage several program-specific processes and procedures, assist with the coordination and facilitation of events, provide support to the Steven C. Ender Hall student spaces, ability to maintain multiple online platforms, and support multiple budget accounts.

Requisition ID: 670
Employee Group: APSS
Schedule: 40 hours/52 weeks, Monday - Friday, 8:00 AM - 5:00 PM. May include some evenings and/or weekends.
Compensation: Level B, $18.30 per hour
Benefits: Full-time
Reports to: Director of Experiential Learning
Posting Opens: 01/23/2025
Posting Closes: Open until filled

ESSENTIAL FUNCTIONS

• Present a positive and professional image that expresses the College’s mission, vision, values, and strategic goals to the community, our students, visitors, and colleagues.
• Operate an efficient office, provide high-level administrative support, and serve as a first point of contact for the Department of Experiential Learning.
• Assist in the design, development, and implementation of department services and processes in all areas of Experiential Learning (GRCC’s Honors Program, Service Learning, Study Away) as well as College Sponsored Student Travel processes according to College policy.
• Obtain information to facilitate Experiential Learning processes, including but not limited to: Honors Program application information, integration into honors-specific systems and platforms, student registration and processing of scholarships and stipends, tracking of honors project proposal and completion, overall tracking of honors student participation; Service Learning course registration information and tracking of service learning completion; Study Away application information and tracking of student paperwork and payments, tracking of Leave of Absences related to College Sponsored Student Travel and risk management information as well as end-of-semester faculty recognition.
• Work collaboratively with areas of the College who support the Department of Experiential Learning, specifically Student Financial Services, Financial Aid, Registrar, Academic Deans’ Offices and Departments, Teaching, Learning, and Distance Education (TLDE), UofM Transfer Bridges, Student Life and Conduct, Admissions, GRCC Foundation and the Support Professionals who report to other offices within Instructional Support.
• Maintain online platforms and/or tools used to support student engagement and processes such as G-Suite, Mailchimp, PeopleSoft, Blackboard, Cadence, Calendly, and MyGRCC.
• Support honors course scheduling and student registration.
• Assist in the coordination of and actively participate in department events, functions, and committee meetings, including space planning and room scheduling, ordering food, preparing meeting materials, and recording minutes. Provide similar support to other College programming scheduled within Ender Hall.
• Monitor all department budget accounts related to GRCC’s Honors Program, Service Learning, Study Away, and UofM Transfer Bridges finances, including processing invoices, auditing accounts, reconciling all expenses based on anticipated versus actual costs, reconciling department credit card and preparing ProCard Reports, account and budget transfers and journal entries.
• Acquire contracts and/or travel agreements from faculty leading study away trips and collaborate with the appropriate College offices (General Counsel and Finance and Administration) to vet and approve.
• Acquire College Sponsored Student Travel forms and create complies for our department’s archiving purposes as well as copies for Campus Police.
• Support students with navigating and setting up their online payment accounts for study away trips. This includes becoming familiar with trip-specific payment platforms and reminding students of payment amounts and deadlines.
• Serve as web content editor for the Department of Experiential Learning websites ensuring web pages meet institutional standards and that stakeholders are easily able to get the information they need.
• Manage the GRCC Honor Program eNewsletter (Honors Herald). This involves securing our membership to Mailchimp, ensuring honors stakeholders are registered, collecting and curating content, weekly delivery and monitoring data analytics.
• Work collaboratively with other offices within Ender Hall to provide oversight of the first floor, including staffing the reception area, overseeing student staff members, and maintaining the security of the building and assets.
• Ensure office area has adequate stock of promotional materials and office supplies.
• Work closely with Facilities to ensure space is maintained.
• Maintain discretion when dealing with sensitive and/or confidential information, and maintain records and office activities in strict confidence.
• Assist in making appropriate travel arrangements for department stakeholders as needed.
• Greet faculty, visitors, students and other members of the College and community and respond appropriately to requests made in person, via telephone, e-mail or other social media from individuals regarding the College.
• Be timely when responding to voicemail, email, text messages, and telephone requests daily; acting on student and staff requests.
• Participate as a member of College, Divisional, and Departmental teams or committees as requested or as mutually agreeable.
• Interview, select, train, evaluate, and supervise student employees as needed.
• Prioritize work effectively to ensure that tasks are completed within assigned deadlines.
• Actively engage in professional development activities that reinforce existing skills and result in greater knowledge and efficiency in assigned work. This might include best practices in Honors education, knowledge of service learning and GRCC faculty/staff participation in service learning co-curricular activities, and knowledge of study away best practice including proposal development and approval, student support and overall risk management.
• Maintain and order adequate office supplies, check stock etc. as needed for the department.
• Collect, track and maintain information relating to College Sponsored Student Travel. Work with campus police to ensure Student Risk Management forms are properly received and archived.
• Regular attendance during scheduled hours is required. Being present is essential for performing the essential functions of this position.
• Performs other related duties as assigned

JOB SPECIFICATIONS
Education Credentials

• Associates degree or comparable combination of relevant education and experience required

Work Experience

• A minimum of three years of administrative assisting or office support is required.
• Experience in event planning is preferred.
• Experience in a higher education setting is preferred.

Skills

• Demonstrated expert knowledge and extensive software application experience. Specifically, MS Word, Excel, Microsoft Office Suite, G-Suite, PeopleSoft, Blackboard, Cadence, Acuity, and MyGRCC.
• Ability to work under pressure with many interruptions in a busy, student-centered environment.
• Adapt to changing technologies and responsibilities.
• Must be punctual and have a good attendance record. Be flexible in schedule to allow for changes during the semesters, in accordance with busy periods.
• Must enjoy working with the public and possess good oral and written communication skills.
• Attend professional development conferences, seminars, workshops and webinars to stay abreast of current regulations, trends and best practices in experiential learning.

Physical Demands

• Ability to lift and move up to 25 lbs
• Ability to sit for extended periods of time

Mental Demands

• Ability to work under pressure and to act autonomously. Possess mature judgment, responsibility, and flexibility with regards to interruptions and ability to handle pressure situations.
• High energy level with enthusiasm and interest in helping and supporting students, staff, and the general public
• Excellent multitasking and project management skills
• Project a professional image including punctuality and good attendance record
• Maintain the highest levels of confidentiality and ethical standards

Working Conditions

• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website
• Able to work indoors in an office setting with extended computer usage daily

BENEFITS

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including the state retirement plan.

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

NONDISCRIMINATION STATEMENT
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law.

GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.