Support Engineer III - Apex Systems

Job#: 2036512

Job Description:

Position: Support Engineer
Location: Austin, TX or Seattle, WA
Hire Type: Contract
Rate: $31.68/hr W-2
Hybrid Schedule: 3 days per week onsite
Key job responsibilities:
• Act as the first point-of-contact to our builders and help them address issues encountered through the use of our security tools
• Develop and maintain team-related application security metrics and customer-facing documentation
• Troubleshoot any team-owned infrastructure issues and help determine root cause
• Support a suite of internally developed analysis tools
• Looking at support tickets in the queue and responding to the customers.
• 80% of tickets will be pretty standard, 20% would be more advanced and require more digging/troubleshooting.
• Will need to understand code to follow SOPs and create customized JSON payload.
Basic qualifications
• 2+ years of software development, or 2+ years of technical support experience would be preferred
• Bachelors degree in computer science or equivalent.
• Experience scripting in modern program languages: JAVA and Python required.
• Experience troubleshooting and debugging technical systems
• Experience with REST API web services, XML, JSON
Preferred qualifications
• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.