Support Engineer DevOps (remote US) - Spacelift

Spacelift is a collaborative management platform for Infrastructure-as-Code and CI/CD for OpenTofu, Terraform, Terragrunt, CloudFormation, Pulumi, Kubernetes, and Ansible. You can run our platform as SaaS, Hybrid-SaaS, or self-hosted. Teams running Spacelift deliver software faster, use cloud resources effectively, and do it in a safe and auditable way. The best part is that they love using our platform and its design and appreciate how powerful and configurable it is.

We have raised over $30M in funding to advance the automation, control, and scalability of infrastructure as code. Among our investors are Insight Partners, Blossom Capital, Hoxton Ventures, Inovo Venture Partners, and the founders of Supercell and Yelp.

What will you do 

• Provide guidance to users.
• Research and identify solutions to issues reported by users.
• Diagnose and troubleshoot technical issues.
• Ask customers targeted questions to understand the root of the problem quickly.
• Track requests through to resolution within agreed time limits.
• Talk users through a series of actions, either via chat or email, until they’ve solved a technical issue. Occasionally, jump on a quick call to facilitate communication.
• Properly escalate unresolved issues to appropriate internal teams (Solutions Architects and Product Engineers)
• Provide prompt and accurate feedback to users.
• Refer to the internal knowledge base and external resources to provide accurate solutions.
• Ensure all requests are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with users to ensure their systems are fully functional after troubleshooting.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients.
• Share relevant feedback with the Product team to improve Spacelift.

Requirements for the Position

• 2 to 4 years of experience with DevOps (Infrastructure as Code, CI/CD, Docker, etc.)
• 2 to 4 years of experience with at least one of the main Cloud Providers (AWS, GCP, Azure).
• Hands-on experience with Linux environments.
• Ability to diagnose and troubleshoot technical issues.
• Ability to provide step-by-step technical help.
• Excellent problem-solving and communication skills.
• Excellent written English skills.
• Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role is a plus.
• Additional certification in DevOps, Infrastructure as Code, Cloud Provider, or similar technologies is a plus.
• Be based in the US 

Hiring Process

• 30 minutes with our Talent Acquisition Manager
• 45 minutes introductory video call with Danielle Murphy, DevOps Support Engineer
• Take-home exercise
• Technical interview with Jean-Marc Fontaine, Head of Solutions Engineering and Support
• 30 minutes with Marcin Wyszynski, CPO & Spacelift co-founder
• Reference check

What we offer

• Competitive salary and equity package

• Medical, dental and vision plans for employees and any dependents

• 401k Pension Plan

• 26 days of paid time off annually + local bank holidays

• Flexible working hours and a healthy 40-hour workweek

• Work from anywhere! We are a full-remote company.

• Awesome monthly allowance to spend on benefits

• Company offsites

• Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.

Our values

Ownership, Transparency, Humility. More here: https://spacelift.io/careers

Join Us! At Spacelift, you won’t just be working on a technical product - you’ll be part of a team shaping the future of DevOps. Apply to contribute to a platform loved by its users and take your career to the next level!