Support Coordinator IV - Total Rehab Outpatient Monroe - Full Time - Days - ProMedica Monroe Regional Hospital (MRH)
Monroe, MI
About the Job
ProMedica Monroe Regional Hospital offers a broad range of inpatient and outpatient services in southern Michigan and Ohio. A national leader in treatment of heart attack, congestive heart failure, pneumonia and surgical care, ProMedica Monroe Regional Hospital is also a pacesetter in Michigan for obstetrics, emergency care, intensive care, controlling infections and organ donation.
REPORTING RELATIONSHIPS/SUPERVISORY RESPONSIBILITIES
This position routinely interacts with patients, visitors, clinicians, and department leadership. This position reports directly to site leader, manager and director of rehabilitation services, and at times, to other rehabilitation leadership as appropriate. This position has no direct reports.
POSITION SUMMARY
This position performs diversified administrative support functions vital to the day-to-day clinical operations and revenue integrity for the department. In this position, one must possess and display strong interpersonal skills, communicate effectively to internal and external customers and respond to all inquiries in a timely, professional manner.
ACCOUNTABILITIES
*All duties listed below are essential unless noted otherwise*
- Performs customer service functions of answering phones, recording and forwarding messages and greeting customers in a polite and timely manner.
- Registers patients in the system and rehab specific EMRs (Epic and WellSky) to ensure accurate billing. Task includes pre-registration and re-registration every 30 days.
- Verifies insurance coverage for all rehabilitation services and documents detailed coverage in the EMR. Must access various electronic insurance portals and phone trees to determine insurance coverage.
- Maintains accurate clinical schedules, scheduling patients for initial and recurring therapy visits in the rehab EMR.
- Ensures therapy plans of care are completed and routed in a timely fashion to comply with regulatory requirements and system-wide quality standards.
- Responsible for point-of-service collections, including co-pays and deductibles. Records and processes collection in accordance with system policies.
- Processes daily billing charges, completes charge reconciliation to ensure billing accuracy, and identifies and assists with correction of billing errors.
- Performs general office support including but not limited to typing, data entry, filing, copying and scanning. Assist with reports and data collection as directed.
- Performs other duties as assigned.
REQUIRED QUALIFICATIONS
Education : High school diploma or GED.
Skills : Proficient in keyboard and data entry (requires 95 keystrokes/minute corrected). Knowledge and experience in use of computers. Experience with Microsoft Office software including Word, Excel, Power Point and Teams. Good interpersonal skills in order to positively represent both the department and the system to callers and visitors. Must be able to work calmly and efficiently under stress in a busy environment. Must be self-directed and detail oriented, with attention to accuracy.
Years of Experience : N/A
License : N/A
Certification : N/A
PREFERRED QUALIFICATIONS
Education : Associate degree or previous experience in business or health care management
Skills : Mastery in Microsoft Office and related software. Knowledge of electronic medical record software’s like Epic and other rehab service line applications.
Years of Experience : N/A
License : N/A
Certification : N/A
WORKING CONDITIONS
Personal Protective Equipment: As required by infection prevention and control policies
Physical Demands: Able to move from one office/work area to another. Occasional lifting up to 25 pounds, bending or reaching. Sitting and/or standing for extended periods.
The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.
ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org
Equal Opportunity Employer/Drug-Free Workplace