Support Center Engineer at Fusco Personnel Inc.

Support Center Engineer

Fusco Personnel is actively recruiting for a Support Center Engineer, to join an IT organization located in the Capital Region, NY area. This is a FT Direct Hire position, and will be onsite in the office.

Duties & Responsibilities

• Perform triaging, troubleshooting, and support to clients via telephone, chat, email support, or tickets.
• Document all pertinent end user information in ticketing system.
• Provide support for users utilizing laptops, workstations, desktops, iOS, and Android devices.
• Provide connectivity support for user’s devices.
• Configure and install software for end user devices such as laptops, workstations, and tablets.
• Support the systems and networks of customers.
• Using problem-solving and people skills to ensure swift resolutions to technical issues.
• Troubleshooting, and diagnosing error messages and failures.
• Provide Tier 1, Tier 2, and some Tier 3 support.
• Participate in 24-hour on-call support rotation.

Qualifications & Requirements

• Proven analytical and problem-solving abilities.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and questioning skills.
• Ability to present technical terms in a user-friendly language.
• 2-5 years of experience in IT engineering
• Bachelor's degree in computer science or related field, OR equivalent combination of education and work experience.
• Desired: CompTIA A+, Network+ or equivalent certification.

Salary

• $55-73K

Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients.  We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.

Whether you are contemplating your next career move, or you are seeking the key players to bring your business to the next level – consider contacting our experts.

Fusco Personnel is a NYS Certified Women Business Enterprise (WBE) and an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer