Support Analyst - World Wide Technology

Company Overview:

World Wide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation we inspire, build and deliver business results, from idea to outcome.

Based in St. Louis, WWT works closely with industry leaders such as Cisco, HPE, Dell EMC, NetApp, VMware, Intel, AWS, Microsoft, and F5, focusing on three market segments: Fortune 500 companies, service providers and the public sector. WWT employs more than 5,400 people and operates in more than 2+ million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the eighth consecutive year and was awarded for multiple categories on Glassdoor’s 2019 Employees' Choice Awards, honoring the Best Places to Work.

Job Title: Support Analyst

Location: Los Angeles, CA

Duration: 12 months

Job Description:

Provide project analysis/reporting/trending and analysis using excel and PowerBI Job Package Intake – Receive packages in via Remedy queue, review for completeness using a pre-defined checklist, post job Package in SharePoint, notify predetermined list of individuals via email of job readiness. Submit Material Staging request if materials are present. Update work orders with job information in SAP.

Job Status Updates – Transition comments from an MS Form to Work Manager Project artifact and financial object creation – create/update/close project records Provide work queue analysis/reporting/trending using excel We are looking to automate some of the tasks, the individual would need to assist in the development of documentation to support the automation and would be expected to provide governance over the task once automation was complete (review for errors/exceptions, escalate to IT when necessary Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled