Supply Chain at Confidential company
About the Job
Primary Responsibilities
• Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer contacts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Manage large amounts of incoming phone calls and emails from internal and external customers
• Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
• Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
• Makes special studies, investigations and analyses and prepares related reports.
• Daily interaction with Sales, Supply Chain/Logistics, Production and Philippines counterparts.
• Will require occasional evening or early morning calls to align and coordinate with international customers.
• Performs other related duties as required.
Preferred Qualifications
• Proven customer support experience or experience as a Client Service Representative
• Ability to multi-task, prioritize, and manage time effectively
• Superior organizational skills
• Strong sense of urgency and ability to prioritize competing tasks
• Exceptional written and oral communication skills
• Able to anticipate needs and shows initiative
• Aerospace industry experience, preferred
• Project Management experience working in cross functional teams, preferred
• SAP knowledge and experience is a plus
• Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)
• Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer contacts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Manage large amounts of incoming phone calls and emails from internal and external customers
• Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
• Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
• Makes special studies, investigations and analyses and prepares related reports.
• Daily interaction with Sales, Supply Chain/Logistics, Production and Philippines counterparts.
• Will require occasional evening or early morning calls to align and coordinate with international customers.
• Performs other related duties as required.
Preferred Qualifications
• Proven customer support experience or experience as a Client Service Representative
• Ability to multi-task, prioritize, and manage time effectively
• Superior organizational skills
• Strong sense of urgency and ability to prioritize competing tasks
• Exceptional written and oral communication skills
• Able to anticipate needs and shows initiative
• Aerospace industry experience, preferred
• Project Management experience working in cross functional teams, preferred
• SAP knowledge and experience is a plus
• Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)
Salary
30 - 40 /hour