Supplier Specialist / Expeditor- 8:30-5:30 Monday through Friday - Misumi USA

ABOUT THE POSITION:

This role provides order management of domestic and import orders for local and overseas suppliers/distributors.  You will leverage effective communication, organization skills, and strong process workflow orientation to drive desired day-to-day department outcomes and will analyze and interpret data to drive continuous improvement and department efficiencies.  Responsibilities include:

• Providing support to Sales, Product Development and Customers including custom quotations, large quantity quotes (BQ’s), expedite requests, and special requests (SIQs) to increase customer satisfaction and sales overall.
• Serving as liaison between Supplier, Customer Service, and Warehouse for notification of delays, cancellations, undelivered orders, and other supplier-caused disruptions.
• Supporting achievement of team KPIs through completion of daily tasks, effective time management, and timely communications to suppliers.
• Obtaining lead times, order status and delivery information from suppliers/distributors, expediting orders as needed.
• Entering replacement orders for short shipments, freight damage, or incorrect material supplied.
• Improving productivity based on internal processes.
• Collaborating with other departments on cross functional activities.
• Serving as contact point to address and resolve escalated supplier/internal customer issues.
• Working effectively with procurement departments from domestic and overseas suppliers.

• Bachelor’s degree in relevant field or equivalent work experience.
• 2 years customer service or supplier related experience- solving problems for customers or suppliers.
• High proficiency in MS Office suite, Excel/Access/SQL is a plus.
• Excellent time management and prioritization.
• Must have excellent problem-solving skills, detail oriented, training/material retention.
• Strong interpersonal and conflict management skills required.
• Excellent verbal and written communication skills is required.
• Ability to collaborate with suppliers. to support customer needs.
• Works with a high degree of initiative, professionalism, independent judgment, and attention to detail.

WHAT WE CAN OFFER YOU:

MISUMI will provide the training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you!
MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop for meeting customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. MISUMI has been recognized by our employees and we are thrilled to be honored with two 2023 Comparably Awards:  One for Happiest Employees and the other for Best Company Perks and Benefits after receiving an award in 2022 for Best Team Leadership. These awards, in combination, highlight our commitment to our employees and culture!
 

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMIâ€) complies with the California Consumer Privacy Act (“CCPAâ€), California Privacy Rights Act (“CPRAâ€), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.

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