Supervisor, Underwriting - Achieve

As an Underwriting Supervisor, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You’ll be responsible for Service Level Adherence (SLA) to ensure underwriting is providing timely decisions back to our sales partners.

Join Achieve, change the future 

At Achieve, we’re changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

What you’ll do:

• Provide ongoing and initial coaching and training to new and existing staff
• Perform quality assurance reviews on decisions rendered
• Assist in documenting processes and procedures
• Assist in implementation of new processes
• Report agent productivity to management on hourly, daily, weekly, and monthly basis
• Ensure that all KPI’s for the individual team members are met
• Prepare and deliver action plans when metrics are not met
• Prepare and deliver corrective action when needed
• Ensure that all department KPI’s are met
• Monitor schedule adherence and attendance for all team members
• Interview and hire all new team members
• Prepare semi-annual performance reviews
• Complete weekly one on ones with staff
• Review and approve time off requests
• Review and approve all time cards
• Span of control up to 15 Achieve team members

What you’ll bring:

• Analytical Skills: Strong analytical skills to evaluate complex financial information, assess risk, and make data-driven decisions.
• Communication Skills: Excellent communication skills to interact with members, peers and other stakeholders effectively.
• Attention to Detail: Attention to detail is crucial in reviewing financial documents, assessing risk factors, and maintaining accurate records.
• Problem-Solving Skills: Ability to identify issues, analyze root causes, and propose practical solutions to mitigate risk.
• Regulatory Knowledge: Understanding of relevant regulations and compliance requirements in the financial industry, including insurance or lending regulations.
• Computer Skills: Proficiency in using underwriting software, spreadsheets, Google Suite, and other tools for data analysis and documentation.

Qualifications:

• Minimum of 5 years mortgage underwriting experience (mortgage or home equity)
• Minimum of  3 years experience in a leadership position
• Ability to meet deadlines and achieve goals
• Strong PC skills, including the Google product line including: “googlesheets” and“googledocs”,    
• Bachelor’s Degree Preferred, but not required
• Must have strong verbal and written communication skills for communication with all levels of staff.
• Must be able to stay organized while working on multiple projects and tasks.
• Possess the ability to learn and adapt quickly
• Dependable and ability to work independently 
• Team Leadership: Lead, mentor, and coach a team of underwriters, providing guidance on underwriting guidelines, policies, and procedures.
• Workflow Management: Manage the workflow of the underwriting team, assigning tasks, setting priorities, and ensuring timely completion of underwriting activities.
• Quality Assurance: Review underwriting decisions and files to ensure accuracy, consistency, and compliance with underwriting guidelines and regulatory requirements.
• Training and Development: Develop and implement training programs to enhance the skills and knowledge of underwriters, keeping them updated on industry trends, regulations, and best practices.
• Performance Management: Evaluate the performance of underwriters, provide feedback, and identify opportunities for improvement or professional development.
• Underwriting Guidelines: Interpret and communicate underwriting guidelines, policies, and procedures to the team, ensuring consistent application across all underwriting activities.
• Customer Service: Collaborate with sales, customer service, and other departments to ensure excellent customer service and satisfaction throughout the underwriting process.
• Stakeholder Communication: Communicate with senior management, sales teams, clients, and other stakeholders to provide updates on underwriting activities, discuss complex cases, and address any concerns or inquiries.
• Process Improvement: Identify opportunities to streamline underwriting processes, improve efficiency, and enhance the overall quality of underwriting services.

Achieve well-being with:

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA
• Flexible time off and accrued sick time off
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect with other employees through our six employee resource groups

We are proudly offering hybrid options in the Phoenix, AZ metro market as well in San Mateo, CA. In other locations throughout the country we offer work from home in the following states: 

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.