Supervisor, Transportation Services - Central Ohio Transit Authority

Join the organization that received Outstanding Public Transportation System Achievement Award from the American Public Transit Association in 2018 & 2020!

Central Ohio Transit Authority (COTA) is central Ohio's public transportation provider, providing nearly 19 million passenger trips per year servicing Franklin County and parts of Delaware, Fairfield, Licking and Union counties. Guided by our 2019-2024 Strategic Plan, our vision is to move every life forward. Our mission is to provide solutions that connect people to prosperity through innovation, dedication and teamwork.

Salary:$84,152.64

Location: 33 N. High St. Columbus, OH 43215

Benefits: COTA offers competitive benefits including: medical/Rx, vision, dental, supplemental insurance, life insurance, paid parental leave, employee discounts, employee bus pass; wellness initiatives, on-site cooking classes & chair massages, on-site Health Coaches & Dietitians, tuition reimbursement, and retirement benefits through OPERS & Ohio Deferred Compensation.

Position Summary:

Performs responsible supervisory work assuring scheduled service is maintained at all times and managing the daily operation of COTA's fixed route system. Performs Division, Radio/ADA and Street Supervision assignments. Incumbents may be required to rotate through all assignments and/or be reassigned at any time and therefore, are expected to obtain training and certifications for any assignment, as required.

Performs duties in alignment with the 2019 2024 COTA Strategic Plan and in support of the organization's vision To Move Every Life Forward.

This Position is Responsible For:

• Supervises and manages COTA's daily operation of the fixed route transit system ensuring compliance with city, local, state, and federal laws governing transit services. Initiates communication with the city's police, safety, and fire departments as well as local construction companies that might affect service. Maintains courteous and informative communications with the public and passengers pertaining to COTA service, schedules, and necessary changes due to emergencies and special events/circumstances;
• Supervises, evaluates, and counsels assigned staff, achieving maximum productivity and high employee morale. Monitors bus operators by riding the system to evaluate operator efficiency. Monitors performance and maintains records of assigned operators;
• Ensures minimum variation in scheduled bus service and passenger safety through managing on-site street operations, computerized radio equipment; and independent knowledge of COTA's service area, applicable traffic laws, policies, procedures, and union contract;
• Resolves day-to-day operating problems which arise as a result of, including but not limited to, vehicle breakdowns, accidents, missed or late routes. Makes appropriate decisions regarding restoring or maintaining service;
• Enforces departmental policies, procedures, and employee attendance. Initiates discipline procedures through the application of the union contract/policy manual as it pertains to bus operations activities. Exercises independent judgment as it pertains to the discipline, and grievance process by providing documentation and attending all grievances and arbitrations as required; and
• Makes recommendations to management to improve operations, decrease turnaround times, stream-line work processes, and works cooperatively and jointly to provide customer service.

At Minimum You'll Need:

• Requires a High School Diploma or GED, and four (4) years of supervisory, coaching, and/or mentoring experience, preferably in scheduled transportation or dispatch operations; or an equivalent combination of education and experience in business or public administration. An Associate's Degree preferred.
• Must possess, or have the ability to obtain, a Class B Commercial Driver's License (CDL) with Airbrake & Passenger endorsements; and
• Must have the ability to obtain TSI certification, if applicable.

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Equity, Diversity, and Inclusion are of core importance and essential to the success of the organization. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status. COTA believes that diverse and inclusive organizations gain the benefits in creating a stronger and more effective workforce resulting in services that better meet the needs of consumers and in result Move Every Life Forward