Supervisor - PrideStaff
Tempe, AZ 85282 -3289
About the Job
Job Summary:
The Supervisor position is responsible for providing outstanding customer service to clients through the daily management of a team of approximately 20 employees, to include hiring, motivating, recognizing, rewarding, coaching, counseling, training, and problem solving. The position ensures that the clients receive quality customer service in accordance with the service order agreements, policies and procedures. This highly visible position maintains close client contact and oversees all matters related to customer service and claim processing of all assigned accounts. This position is considered a working supervisor, with daily task related work required.
Supervisory Responsibilities:
Directly manages Account Specialists, Quality Assurance Specialists, Correspondents, Claims Processors and any other employee assigned to the Supervisor’s team.
Internal and External Relationships:
Internal: This position reports directly to the local PSG Manager. The position
interacts with General Manager, Human Resource Manager, Office Manager, IT Manager, IT personnel, Sales/Marketing and Account Management, Corporate personnel and personnel from other offices when necessary.
External: The position requires maintaining business relationships with clients.
Duties/responsibilities:
The Supervisor position is responsible for providing outstanding customer service to clients through the daily management of a team of approximately 20 employees, to include hiring, motivating, recognizing, rewarding, coaching, counseling, training, and problem solving. The position ensures that the clients receive quality customer service in accordance with the service order agreements, policies and procedures. This highly visible position maintains close client contact and oversees all matters related to customer service and claim processing of all assigned accounts. This position is considered a working supervisor, with daily task related work required.
Supervisory Responsibilities:
Directly manages Account Specialists, Quality Assurance Specialists, Correspondents, Claims Processors and any other employee assigned to the Supervisor’s team.
Internal and External Relationships:
Internal: This position reports directly to the local PSG Manager. The position
interacts with General Manager, Human Resource Manager, Office Manager, IT Manager, IT personnel, Sales/Marketing and Account Management, Corporate personnel and personnel from other offices when necessary.
External: The position requires maintaining business relationships with clients.
Duties/responsibilities:
- Ability to effectively lead a team in a production environment to meet client goals.
- Skilled in the use of Microsoft Office Products, including Outlook, Word, Excel, and PowerPoint.
- Ability to communicate effectively orally and in writing and to establish and maintain cooperative working relationships.
- Understanding of project management principles and practices.
- Ability to make formal presentations to management and client audiences.
- Strong organizational skills are needed to manage multiple tasks/priorities.
- 4-year College Degree or equivalent experience. Previous cooperative advertising, incentives or customer service experience is a plus.
- Minimum of 3 years of demonstrated leadership and supervisory experience in a customer service or production environment.
- Interviewing and training experience.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at a time.
- Ability to place and retrieve information in and from file cabinets.
- Ability to use the phone system.
- Exempt position.
- Hours of work are as needed to ensure all commitments and projects are completed.
- Travel, while infrequent, is on an as-needed basis.
Compensation / Pay Rate (Up to): $50,000.00 - $65,000.00 Per Year
Source : PrideStaff