Supervisor, Retail - NBCUniversal

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

As a Retail Supervisor, you will provide leadership, direction, and resources to manage retail stores, daily operations, and special projects in the theme park.

• Track and maintain daily, weekly, and monthly sales results. 
• Ensure proper discounts are applied, and clearance items are marked correctly to meet inventory goals.
• Be familiar with daily, weekly, monthly, and year-end sales goals and ensure they are met.
• Minimize financial losses by maintaining compliance with internal, external, and Loss Prevention standards.
• Maximize guest service through effective scheduling and ensure compliance with guest service standards, including greetings and positive interactions.
•  Develop and maintain project labor budgets, assist with operating budgets, and adjust operations to control costs.
• Manage team member performance through coaching and counseling.
• Maintain training programs on guest engagement, product knowledge, sales skills, store operations, and safety.
• Lead workforce planning, reward and recognition initiatives, employee events, and action planning for employee satisfaction.
• Ensure the store environment is professional and upholds high-quality standards. Maintain housekeeping and shop-keeping standards.
• Collaborate with Senior Management and the Visual Merchandising Team to ensure merchandise replenishment aligns with the product vision.
• Implement merchandise presentation standards to maximize sales potential.
• Provide input to distributors on merchandise assortments and inventory levels.
• Share insights with Senior Management to develop and refine the merchandise strategy.
• Ensure merchandise clarity and consistency to highlight and maximize sales potential.
• Maintain store signage kits and standards.
• Share information with peers to build camaraderie
• Provide support for special events and projects, venue supervision, etc.

Basic Requirements:

• 2+ years of Retail management experience, including managing a team of 20+ employees.
• Knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
• Must be available to work on weekends, holidays, and nights as needed.
• Must have excellent oral and written communication skills
• Able to work outdoors in various weather conditions and walk/travel to multiple venues throughout the day.
• Focused on providing excellent guest service
• Strong administrative, organizational, problem-solving, and project management skills.

Desired Characteristics:

• Self-starter and motivated
• Ability multi-task and manage multiple projects
• Experience in Point Of Sale (POS) and Inventory Systems
• Able to create and deliver presentations
• Bachelor’s Degree preferred
• Previous experience in creating and managing sales budgets, including revenue, cost of goods, labor, etc.

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $25.00-$28.00 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.